Surterra Wellness - Ft Lead Guide

• Location: Clermont, FL PARALLEL Everyone is welcome here.

• Each of us is unique, and that’s what makes us amazing.

• We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together

• That’s why we provide equal employment opportunities (EEO).

• All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

• So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

• The Lead Guide takes pride in ownership of operational task while influencing others.

• They are the product and industry experts in our Retail locations who provide knowledge, exceptional service, and ensure our stores are places where everyone feels like they belong.

• This role is with Surterra, one of the renowned retail brands under the Parallel umbrella.

• Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness).

• If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you.

• We work hard, lean on each other, and are passionate about a pretty ambitious vision

• pioneering a new paradigm of what well-being can be for all people, everywhere.

• For more information, visit www.

• Com. WHAT YOU WILL BE DOING Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.

• Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.

• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.

• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.

• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.

• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).

• Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.

• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

• Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.

• Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility We are an Equal Opportunity Employer.

• We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

• DISCLAIMERParallel reserves the right to change or assign other duties to this job description.

• Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time.

• Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of ParallelInternal ID: 52353