Engagement Specialist

SLP-tele develops and deploys the latest technology to provide in-home speech therapy services for children and adults with a wide range of communication disorders and conditions. As one of the largest providers of in-home speech therapy services, we are skilled in meeting the unique needs of each client. Our therapists treat clients in a familiar and conducive environment.

At SLP-Tele the Client Engagement Specialist is responsible for verifying insurance and Medicare; converting authorizations to confirmed sessions; scheduling, and maintaining medical following all Federal, State, and County guidelines, as with our established policies and procedures.

What you will do:

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  Assist in coordinating Speech-Language Services for clients in timely manner
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  Maintain a good working rapport with interdepartmental personnel, as well as other departments within the organization
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  Maintain the confidentiality of all patient care information to assure rights are protected
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  Staff appropriate Clinicians per MD orders. Confirm and document the following Physician information
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  Use an electronic power dialer system to manage inbound and outbound calls
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  Make welcome calls to patients/family to confirm information is correct
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  Upload completed referrals into the EMR record
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  Enter new patient data in the SLP-Tele portal record
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  On-call duties as needed, on weekends, and after hours

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  Preference will be given to candidates located in Southern California
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  Prior experience as Intake/Admissions or in the telehealth industry preferred
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  A minimum of two years of experience in telehealth services is preferred
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  Knowledge of medical terminology, telehealth services, and G-Suite products preferred
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  Maintains an atmosphere of warmth and a positive emphasis with a can-do attitude.

All your information will be kept confidential according to EEO guidelines.

SLP-tele is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

SLP-tele is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.