Senior Beauty Advisor, Valley Fair, CA

Chanel Santa Clara, California
senior advisor team boutique clienteling client experience sales product knowledge artistry store education advisor fragrance
November 22, 2022
Santa Clara, California
Sr Beauty Advisor

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Senior Fragrance & Beauty Advisor:

Be an essential part of our expanding Fragrance & Beauty (F&B) community at CHANEL the ultimate House of Luxury in our F&B boutique at Valley Fair.

Position Responsibilities:

People & Business Development

  • Educator and coach to F&B Advisors on product knowledge, artistry skills, Inside Beauty content, clienteling, and client experience.

  • Assist Boutique Director & Assistant Manager with training on all new launches and/or service platforms.

  • Responsible for providing the ultimate client experience both in the store and through client outreach

  • Lead client service initiatives, including events and animation, and work with team to understand and execute client follow-up, top selling behaviors, etc.

  • Establish relationships with Education Executive and National Makeup Artists to continue learning of team following all in store events and development days

  • Be an actively contributing team member; communicate professionally and foster a team environment of sharing and collaboration.

  • Meet or exceed monthly sales goals through individual and team sales.

Client Experience

  • Assist with creating a culture of service; provide a unique and memorable in store and after sales experience to every client, every day and at every point of sale by being the Host of the sales floor.

  • Set the standard for the team through a passion and eagerness to assist clients and ensure a welcoming environment exists on the floor.

  • Provide support to Boutique Director & Assistant Manager during event coordination and execution.

  • Create client relationships, capturing names and information into Clienteling App and following up on products and their experience.

  • Monitor teams use of Clienteling App and be the point person of assistance/education when needed. Lead for CASS system

  • Promote omni-channel service for the House of Chanel, referring clients to our fashion boutique or

  • Foster a culture of building relationships and personalizing client experiences

  • Co-ownership of all brand image, hygiene standards and visual merchandising requirements

  • Attend seasonal seminars hosted by Education team

You are Energized By:

  • Educating and training others on product knowledge, artistry, clienteling and client experience.

  • Eager to build long lasting relationships with clients and team members

  • Ability to work in highly collaborative retail environment

  • Make things beautiful by having an appreciation for art, beauty and luxury

Position Requirements

  • 3+ years experience in the Beauty industry

  • Artistry skills required; product knowledge preferred

  • Ability to Influence others

  • Must have flexible schedule with the ability to work late nights, weekends, and some holidays

  • Ability to lift-up to 10-20 pounds and stand for extended periods of time throughout the day

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