Remote Scheduling Specialist-Las Cruces- Patient Access Center
Community Health Systems
Remote
remote
scheduling
scheduling
calls
clinics
clinic
medical
patients
customer service
call center
referrals
communication
insurance
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October 7, 2022
Community Health Systems
Las Cruces, New Mexico
Job Description
- Answer incoming calls for all assigned clinics and operate call center telephony platforms
- Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
- Determine calls with urgent needs and complete warm transfer to clinic staff
- Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
- Researches patient requests in the medical record and provides information to patient or other entity.
- Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
- Monitor assigned boxes in EMR for return communication from the clinic
- Accurately validate and enter patient name, DOB and demographics
- Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
- Adheres and complies to all policies and procedures
- Attend educational sessions and department meetings as scheduled
- Ability to perform all other duties as assigned or requested
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