Telecommunicator/Dispatcher

POLICY #21-1

TELECOMMUNICATOR

SUMMARY

Under the general supervision of the Watch Commander, the Telecommunicator is responsible for administrative and technical work dispatching the town’s personnel, as well as all other related work, as required.

DUTIES AND RESPONSIBILITIES

1. Telecommunicators are responsible for coordinating a prompt and efficient response to requests for police services by the efficient and diligent manner in which they dispatch messages to field units.

2. The Telecommunicator maintains and retrieves records, files, and information for prompt dissemination to patrol units and departmental personnel.

3. He/she shall maintain accurate and uniform documentation of all dispatched activity through proper utilization of the Computer Aided Dispatch (CAD) system, and shall be fully familiar with the procedures for all other data recording and entry responsibilities assigned to the Communications Section.

4. Be thoroughly familiar with the department’s procedures relating to the use of the telephone, radio, and other communications equipment.

5. Answer all incoming telephone calls promptly and appropriately and assist all callers in a calm, courteous, and professional manner. When multiple telephone calls are received, service them using a priority based on the nature and severity of the requested service.

6. Receive and process all Emergency 9-1-1 telephone calls; dispatch appropriate response units; and transfer to other appropriate agencies those calls that fall more appropriately within their jurisdiction or the services they provide.

7. Obtain all necessary information from telephone callers, identify the caller, and obtain call back telephone numbers whenever possible. If necessary and possible, keep callers on the line when their continued assistance would be beneficial to personnel responding to an incident or call for service.

8. Be familiar with emergency procedures that relate to matters requiring urgent police and fire attention to be capable of activating them immediately.

9. Dispatch all police personnel to calls for service, as needed. Conduct all radio transmissions according to the rules of the Federal Communications Commission and the established procedures of the PoliceDepartment. Dispatch all necessary personnel and equipment according to the nature and severity of the calls for service.

10. Acquire a thorough knowledge of the location and layout of streets, buildings, parks, housing areas and any other significant areas of the community to maximize the accuracy and speed of dispatch.

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11. Maintain constant and diligent monitoring of the communications and CAD system and immediately respond to all requests for assistance or service from field units.

12. Completely and properly record all calls for service in the CAD system, using proper codes.

13. Maintain and update the CAD system status screen, indicating the availability of police units.

14. Become and remain familiar with the procedures for computer operation, data entry, data retrieval, and data modification capabilities, for the in-house and LEAPS computer systems.

15. Respond to police requests for information concerning warrants, missing persons, stolen motor vehicles, motor vehicle listing, stolen property, domestic 209A orders and other information.

16. Disseminate police information concerning wanted persons, stolen vehicles, missing persons, and other police information as may be received by the LEAPS computer system, telephone, radio, or other means. Keep personnel who have been dispatched on calls fully informed of all facts affecting their safety and efficiency of their response to the call.

17. Inform the Officer-in-Charge of any unusual or serious occurrences that may develop concerning police personnel, incidents, or calls for service. Inform the Officer-in-Charge of any deployment of police officers beyond their regularly assigned route or area.

18. Be responsible for monitoring the CJIS computer system for incoming messages and monitoring the closed-circuit television system to ensure station security.

19. Enter records including, but not limited to, all stolen vehicles, missing persons, warrants, Board ofProbation checks, administrative messages, and articles (weapons, stolen property, etc.) when requested or in accordance with department policy.

20. Maintain equipment, especially the emergency call lines, in working order and immediately report any malfunction or defect to the appropriate authority.

21. Record all significant communications as required by departmental procedures. Maintain the departmental daily log ensuring an accurate recording of calls received or other significant events.

22. Maintain a log of all vehicles authorized to be towed by the department according to established procedures. Enter the information into the CAD and LEAPS computer systems when appropriate.

23. Render assistance to members of the public who make inquiries at the station. When necessary, take telephone reports which may include recovered stolen motor vehicle reports, general information reports and other minor incidents when so directed by a supervisor.

24. Make telephone notifications to citizens and business owners regarding such matters as open doors to their business and homes, vandalism to their premises or vehicles, and/or to ask other questions regarding police related incidents and/or suspicious conditions.

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25. Transfer all calls for personnel by proper use of the telephone system. Always attempt to take and relay messages for individuals who are not available to answer their telephone.

26. Properly reroute calls for service where the offense/incident occurred in another jurisdiction.

27. Perform other duties as may be assigned or required.

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Job Type: Full-time

Pay: From $51,185.18 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Weymouth, MA 02188: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Typing: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location