General Manager

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

Customer Service and Presentation:

As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

• Maintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.


• Sets the example for the team o the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.


• Keeps the team members engaged in their duties.


• Strive for high customer review ratings!


• ENJOY your team! GROW your team! And PLAY to your fullest potential

Financial Administrative:

• Manages groomers including quality control of work, safety, schedules, and client records


• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints


• Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency


• Develops team in up-selling and using dog evaluations to grow revenue


• Communications any concerns or needs to District Manager proactively and partnering after attempting to resolve issues


• Work with team to assure our Quality of Care sets the standards for dog care

Team Management:

• Creates staffing schedule and helps monitor daily schedules


• Maintains optimum staffing and development with all employees


• Leads by example by coaching all on contributing to a positive team-oriented culture


• Delivers written performance reviews and gives employees positive acknowledgment when due!


• Help coach the staff on our Dogtopia-isms


• The Rules by which we, as DOGTOPIANS live by are:


• We LOVE life unconditionally like a dog.


• We STAY loyal to our pack.


• We CHASE the absolute highest standards of safety.


• We PLAY to our fullest potential.


• We TREAT every day like it’s the Most Exciting Day Ever!


• Onboard all employees and insure each employee has the correct amount of training


• Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.


• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.


• Inventory Management of cleaning, dog and First aid supplies.


• Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.

Benefits:

• It always bring your dog to work day!


• Education in basic dog obedience and training


• Fun, Dynamic team culture


• Career progression based on performance


• Additional certification programs are available


• Competitive wages with flexibility in scheduling


• Paid time off, medical benefits, and company incentives

About Dogtopia

Dogtopia is one of the early pioneers of dog dayare and leaders in the pet services industry. RBDH is a leading Dogtopia multi-unit fanchisee portfolio with presence on the East Coast.

Job types: Full-time, Part-time

Education: No education required

Work location: On-site