Application Support Tech (Temporary)

Description of Primary Responsibilities

• Responsible for providing support to resolve application and software issues.


• Researches, documents, tests, and tracks software related issues, patches, hotfixes, and upgrades.


• Responsible for assisting department staff with the selection, installation, and maintenance of software systems and interfaces.


• Installs and configures software on specific computers and servers.


• Responsible for providing technical support to customer staff.


• Provides software support and basic instruction to staff members on FHCN software systems.


• Documents support calls, e-mails and provides accurate solutions to issues on a timely basis using the ticket tracking system.


• Responsible for managing the technical maintenance of the organization’s social networking presence on the internet.


• Works after hours and/or weekends to meet the demand of projects and implementation schedules.


• Performs other duties as assigned.

Professional & Technical Knowledge:

• Possesses work-related skills at a higher level than completion of high school, including formal written and verbal communications skills, computational and computer skills, mathematical, technical or health care related knowledge frequently acquired through completion of a trade school, para-professional, or certificate type program.


• Job duties require knowledge and training in the field of applications and software support.

Technical Skills:

• Ability to prepare more complex documents in Microsoft Word, including creating tables, charts, graphs and other elements.


• Ability to use Microsoft Excel to review and compile data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements.


• Ability to create basic presentations in Microsoft PowerPoint.


• Ability to troubleshoot and perform simple application updates and modifications.

Licenses & Certifications: None required.