Parts Counter

Parts - Parts Counter
GENERAL DESCRIPTIONThe Parts Counterperson sells, at retail, parts to all available customers, over the counter, through the shop, or on the phone. ESSENTIAL JOB FUNCTIONS• Assists walk-in customers in selecting required parts, suggests companion requirements, offers specials, and ensures that the customer is exposed to the full product line • Pulls purchased parts from stock and orders parts that are not in stock • Answers phone calls, providing price quotes and other relevant information • Assists outside sales representatives with their orders • Assists service technicians in selecting parts needed for repairs in process • Notifies the Shop personnel and the customer that ordered parts have been received • Works in a friendly, professional and efficient matter when working with all customers, both on the phone and in person as well as with the other departments • Ensures that all charge sales are signed by the customers • Keeps current on new products and product updates SECONDARY JOB FUNCTIONS• Helps maintain the professional appearance of the parts department • Participates in all training programs that are made available SUPERVISORY RESPONSIBILITIESNot responsible for supervising any positions. MINIMUM QUALIFICATIONSEducation: • High school graduate or equivalent Experience: • One year of experience in a truck/automotive parts department preferred. • One year of sales experience. Knowledge, Skills, & Abilities: • Ability to read and comprehend instructions and information • Ability to communicate well orally and in writing • Ability to use a computer and calculator • Ability to be trained on the computer inventory system • Ability to work well with the public, sometimes with several customers at a time. WORKING CONDITIONS/PHYSICAL DEMANDSWill spend six to eight hours per shift moving throughout the parts department. Will climb ladders to get parts from shelves. Will stoop, kneel, crouch, crawl, reach, handle, and feel. Will work closely with the service department and therefore will be exposed to noise, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.