Planet Fitness

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Schedule

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  Full Time
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  Monday - Thursday: 2:00 PM to 10:00 PM
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  Friday: 1:00 PM to 9:00 PM
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  8-hour shift

Essential Duties and Responsibilities

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  Greet members, prospective members, and guests, providing exceptional customer service.
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  Handle all front desk related activities including:
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  Answer phones in a friendly manner and assist callers with a variety of questions.
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  Check members into the system.
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  New member sign-up.
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  Take prospective members on tours.
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  Facilitate needed updates to members accounts.
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  Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
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  Assist in maintaining the neatness and cleanliness of the club.

Benefits

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  FREE Black Card Membership!
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  Paid Time Off (PTO)
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  Health Insurance - First of the month following hire date
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  Medical & Prescription drug plans
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  HSA (Health Savings Account)
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  Dental
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  Vison
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  Life/AD&D
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  Voluntary Short Term Disability (STD)
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  Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
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  401k plan after 3 months of service

Qualification Requirements

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  Must have a satisfactory background check.
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  Punctuality and reliability are a must.
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  Superior customer service skills, preferably in the fitness industry.
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  Exceptional leadership, diplomacy and listening skills.
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  Basic computer proficiency.
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  Hard working, enthusiastic, energetic, upbeat, and positive attitude!
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  Strong problem resolution skills.

Physical Demands

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  Continual standing and walking during shift.
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  Continual talking in person or on the phone during shift.
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  Must be able to occasionally lift up to 50 lbs.
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  Will occasionally encounter toxic chemicals during shift.