Product Training Specialist

PayScale Boston, MA
product training training training content education tools product training collaborate adoption medical q&a software data
October 7, 2022
PayScale
Boston, MA
FULL_TIME
Company Description



PayScale is the world leader in modern compensation software. Our rich data and unique algorithms power the world’s largest real-time database of salary profiles giving both employers and employees immediate visibility into the right pay for any position. We believe that transparent, fact-based relationships between companies and employees will generate the best outcomes, enabling both to thrive. We are bringing the dark art of compensation into the light by helping more than 6,500 businesses to stay competitive in the labor market and retain and manage their largest investment: their people.



We’re disrupting the compensation industry and are looking to bring on talented professionals with diverse perspectives. We foster a playful work atmosphere where highly motivated individuals can be truly innovative. Are you bright, tenacious, and inventive? If so, PayScale may be the perfect place for you to grow your career!


We are a fast-growing Warburg Pincus portfolio company who is thrilled to have brought the MarketPay product into our suite of offerings in 2016, and started a strategic alliance with Mercer in 2017. We can't wait for you to join us!




Job Description



What We Do:
The Customer Education team exists to help our customers achieve excellence within their Payscale products. We provide them the tools, resources and knowledge for them to be successful.


What You Do:
As a Product Training Specialist you spend your days teaching our customers about our products and about compensation. You deliver this knowledge through multiple avenues. You collaborate with your peers to identify and develop the most innovate ways to enhance customer education.


Day-in-the-Life:
As a Product Training Specialist, a typical day may include the following…


  • Create and deliver high quality and engaging live and recorded training sessions to new and existing customers

  • Write scripts and record on-demand customer training videos

  • Perform content maintenance on courses and customer facing material

  • Stay up to date with current customer training, product, and compensation trends

  • Develop and run hands-on training workshops

  • Provide our customers with learning experiences that encourage adoption and optimization of our products

  • Collaborate with internal partners to gather content feedback to improve our customer training program

  • Partner with our Product Training Manager to review analytics and metrics to understand training program status


First Year in Role:

  • Month 3: You will be up and running with the knowledge of our training program and will be actively learning the ins and outs of our products. You will have started to learn scripts and deliver webinars to customers. Have an understanding of which internal partners will help you in your day-to-day.

  • Month 6: Within 6 months you will have a good understanding of our products and be able to confidently deliver some of our webinars on your own while managing Q&A. You will be continuously learning about our products, our customers, and compensation.

  • Month 12: By month 12 you will be able to confidently deliver any of our webinars. You will be able to answer nearly all questions that come in during a live session. You will be regularly adding education content to our content library and will have a full understanding of how you can drive product adoption and customer engagement.



Qualifications



Experience:


  • Bachelors degree preferred

  • Customer facing experience required and training experience preferred


Skills:


  • Excellent communication skills

  • Customer-first mentality

  • Strong technical aptitude-ability to quickly learn new concepts and tools

  • Desire and ability to innovate and improve upon current processes


Tools:


  • GoTo Webinar

  • Camtasia

  • Zoom

  • Salesforce

  • Asana


Additional Information



PayScale provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. PayScale complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.


Benefits We Offer:


  • Unlimited Paid Time Off policy

  • 100% company paid medical/vision/dental/prescription premiums for employees (50% for eligible dependents and partners)

  • Four Flexible Spending Account (FSA) options for pre-tax employee allocations towards:

  • Medical

  • Dependent Care (can be used towards day care costs!)

  • Parking

  • Transit

  • Long Term Disability, Short Term Disability, and Company-paid Life Insurance

  • Maternity and Paternity Leave

  • 10 paid holidays!

  • Summer office closure, entire week of July 4th

  • 401k with company match, vests immediately


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