Patient service coordinator
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Employment Type : Full time
Shift : Day Shift
Description : Job Description
Job Description
Trinity Health Of New England is looking for a Patient Service Coordinator to join our team of mission-driven healthcare innovators.
This is a unique position which requires experience performing a diverse set of functions regionally
Top Reasons to Work at Trinity Health of New England :
- Great benefits
- Patient-centric environment
- Career growth and advancement potential
- Diverse and inclusive culture
You Will Be Responsible For :
- Exceptional customer service : Provide outstanding customer service to internal and external customers. Document and log of all complaints in RESOLVE IT.
- Excellent Communicator : Provide general information about the practices to new and existing patients, providers and staff.
Impart information both verbally and in writing in a clear manner by sharing the appropriate amount and content of information so that it is understood by the intended audience.
- Insurance Familiarity : Responsible for BMC and Masshealth / PCCP / Network Heath outreach and documentation.
- HIPPA Compliant : Will adhere to all HIPPA Privacy and Security policies and report violations and incidents they observe and cooperate in investigations as requested by management.
- Additional Supervision / Coordination tasks as assigned
Requirements :
- Education : Associates degree or equivalent related experience required.
- Experience : Two (2) years' experience in a medical setting. Several years' experience in insurance, account inquiry and customer service required.
Must have ability to learn new tasks quickly and accurately. Knowledge of insurance products including third party reimbursement.
Computer skills in a Windows environment, Epic and Excel.
Ability to pass drug screenings and background checks
Preferred Skills :
Experience : Knowledge of EPIC system
About Trinity Health Of New England :
Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care.
We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.
Trinity Health Of New England benefits include health insurance, adoption assistance, tuition reimbursement, paid vacation, sick time, and professional advancement just to name a few.
Employees can also take advantage of extra benefits specific to each hospital.
Step up to your potential. Write your story and apply today!
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.
We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
Last updated : 2022-10-06