Program Support Staff

The Program Support Staff will use a trauma-informed approach to supporting young adults, ages 17-25, who have aged out of foster care in order to meet their case management goals. Services include bed/curfew checks, apartment inspections, crisis management, providing program transportation, and delivering limited services as it relates to program participants’ case management plans [i.e. teaching life skills and management, job coaching and offering consistent training on being a good roommate, tenant, neighbor, employee, student and community member].

ESSENTIAL DUTIES AND RESPONSIBILITIES

Services to Young Adults:

· Provide after-hours [evenings, overnight, weekend] program supervision to youth in MPF and MPF-ILA

· Provide and coordinate transportation, including assisting participants navigate public transit as needed;

· Assist with apartment turn-over and preparation, including but not limited to, assembling and rearranging furniture, maintaining apartment inventory, etc.;

· Conduct apartment walk-throughs, checks, and inspections;

· Document all youth contacts in a timely manner;

· Communicate regularly with My Path Forward Team to ensure participants’ needs are met, case management goals and objectives are actively pursued, and issues are efficiently and effectively addressed within a timely fashion;

· Participate in crisis management as needed;

· Other duties as assigned.

KNOWLEDGE

· Knowledge of the impact of trauma on child and youth development.

· Knowledge of the foster care system and Independent Living Program in Virginia and how it operates.

· Knowledge of agency, State, and Federal rules and regulations as they relate to foster care and Independent Living.

· Knowledge of best practice for coaching and teaching young adults.

· Knowledge of young adult needs, attitudes and beliefs.

· Knowledge of the role and importance of permanency for young adults.

· Knowledge of the needs of youth aging out of foster care.

SKILLS

· Skilled in the use of Microsoft Word, Excel, Outlook and PowerPoint.

· Skilled at engaging young adults.

· Skilled at negotiating services and identifying resources as they relate to young adults.

· Skilled at collaborating with clients, staff and professionals in the community.

ABILITIES

· Ability to work independently but also answer to many people.

· Ability to tolerate ambiguity.

· Ability to communicate and build relationships with a variety of internal and external customers.

· Ability to present program to others in a clear and meaningful manner.

· Ability to grow as the program and position grows.

· Ability to anticipate participants and program needs, determine work priorities and meet deadlines with little supervision.

· Ability to frequently problem-solve both independently and as a small team.

· Ability to effectively communicate with program staff to address ongoing issues and needs of clients.

QUALIFICATIONS

· College degree from an accredited college or university in a related subject, preferred but not required.

· Three to five years of experience working independently providing coaching, case management or a related field to youth and young adults.

· An understanding of trauma-informed care.

· Commitment to the mission, goals and services of Children’s Home Society of Virginia.

· Acceptable driving record and adequate auto insurance.

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift

Work Location: One location