Patient Access Manager - Practice Operations- Remote Opportunity
University of MD Faculty Physicians Inc.
Remote
manager
practice operations
operations
remote
healthcare
call center
scheduling
manager
directing
supervising
communication
clinical services
administrative
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June 8, 2023
University of MD Faculty Physicians Inc.
Remote in Baltimore, MD
FULL_TIME
The Patient Access Manager is responsible for directing, coordinating, and supervising the functions of the centralized Patient Access Center. This role must promote effective communication and high levels of performance to support the clinical services and administrative duties of the department and clinic by ensuring a positive customer experience, complete and accurate patient documentation, ongoing employee training and engagement, and adherence to all key performance indicators and metrics.
EDUCATION and/or EXPERIENCE
Bachelor’s degree in a healthcare or business-related field is preferred; or Associate’s Degree in a healthcare or business related field; and minimum of 5 years of healthcare call center operations and scheduling experience
A highly functional professional who has at least 3 years or more of supervisory/managerial experience, working in an ambulatory setting and exhibits successful customer service skills
Minimum of 2 years scheduling/template building experience
Knowledge of GE/IDX, EPIC and related programs
Evidence of implemented best practices in a call center
Computer skills in Microsoft Word and Excel
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