Account Representative (Part-Time Only)

Description

The Inter-Industry Conference on Auto Collision Repair (I-CAR) is a growing, not-for-profit organization, headquartered in Hoffman Estates, Illinois, serving the automotive collision repair industry globally. The organization was established by representatives of the collision repair, automotive, and insurance industries in 1979 and has doubled its revenue over the last six years.

Today, the I-CAR brand is stronger than it has been in 40 years of operation and has gained a worldwide reputation. There is momentum and excitement among its committed workforce, instructors and volunteers to continue to help the organization grow and expand its breadth of reach and scale. I-CAR leadership believes that the future of the organization will be importantly influenced by its continuing innovation and relevance of its products, technical programs and services.

This role is Part-time only from 10am - 2pm and is required to work hybrid in our Hoffman Estates, IL office.

Primary Responsibilities include, but are not limited to the following:

• Facilitate the demonstration of the I-CAR Training Manager tool for the purpose of customer training and assist with training plans.
• Update individual and organizational information such as names, addresses and other data base maintenance and updates.
• Maintain accurate records
• Create account specific reports for customer use.
• Create rosters and/or make changes.
• Confer with customers to obtain organization structures to be entered in to data base.
• Organize data collection for the purpose of customer initiatives (i.e. Platinum and/or Gold Class).
• Keeps record of customer interactions, transactions and details of inquiries, complaints, comments as well as action taken.

Back up to Inbound Call Center

• Confer with customers by telephone and email in order to provide information about I-CAR product and services.
• Work with Customer Care Supervisor/Manager on escalated customer grievances.
• Keeps record of customer interactions, transactions and details of inquiries, complaints, comments as well as action taken.

Requirements

• High School Diploma or G.E.D. Required
• Advanced Customer Service Skills
• Excellent computer skills
• Able to function independently in a multi-task environment, as well as part of a team
• Strong planning and organizational skills
• Comfortable communicating with Customer Service team mates
• Proven presentation/facilitation skills

Highly competitive compensation package which includes Medical, Dental, and Life, 401k Match, performance bonus, generous paid time off, and voluntary benefits.

EEO Statement:

I-CAR is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, or any other characteristic protected under state or local law, where applicable. Those with criminal histories will be considered in a manner consistent with applicable state and local laws.