Estee Lauder Beauty Advisor- Part Time- Bridge Street

Belk, Inc. & Belk eCommerce LLC. Huntsville, Alabama
advisor street manager store sales store manager team meeting customer service treatment events management identifying
March 16, 2023
Belk, Inc. & Belk eCommerce LLC.
Huntsville, Alabama
The Treatment Associate/Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.

Sales - Responsible for:
  • Meeting or exceeding personal sales per hour goals

  • Being a role model and demonstrating excellent selling skills and customer service

  • Executing successful promotions and special events/pre-sells/GWP's

  • Driving sales through customer clienteling

  • Work with store management to optimize business to business

  • Achieving assigned $ line goal

  • Identifying and reducing shrinkage in area

Customer Service - Responsible for:
  • Meeting or exceeding SPH goal

  • Meeting or exceeding credit application goals

  • Thanking each customer by name following a purchase

  • Handling each transaction efficiently and accurately

  • Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)

  • Building customer clientele base

  • Recording and protecting personal identifying customer information

General Responsibilities:
  • Maintain floor and stock areas consistent with store standards in presentation and hygiene requirements

  • Unpacking new merchandise in a timely manner, deliveries should be stored in a place that does not obstruct customer access to the department

  • Ensuring timely set-up including signage for promotional events

  • Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's

  • Maintaining Belk and vendor professional dress standards (uniforms) and appearance

  • Cooperating with fellow associates and management

  • Complying with store policies concerning attendance, tardiness, and associate handbook

  • Accepting additional duties or share responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.

  • Assist with all non-sell duties as assigned by Counter Manager/Sales Team Manager/Assistant Store Manager/Store Manager, where appropriate

Minimum Education & Experience:

No education requirement

Experience in retail preferred

Excellent communication skills

Must be able to work a flexible schedule including evenings & weekends, due to shift rotation

Physical Requirements:

Ability to use computer keyboard, standard telephone and other related business equipment

Hand manipulation to remove sensor tags

Ability to push / pull 100-500 pounds when moving stock carts

Task demands vary in each department because of the different types of merchandise

Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes

Ability to apply treatment/make-up to customer's face

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