Sr. Business Analyst

AstraZeneca Montgomery Village, MD
business analyst analyst team patients operations subject matter experts crm agile pivot healthcare customer relationship management (crm) pipeline research
January 30, 2023
AstraZeneca
Montgomery Village, MD
FULL_TIME

At AstraZeneca we play a critical role in making our pipeline accessible to patients. What sets us apart here is being a research-driven enterprise, it means there's always something new to be working on; new indications and securing access for new medicines to reach even more patients in need.

The Sr. Business Analyst (BA) operates within the Access Services Business Solutions Team, and is responsible for facilitating change to include partnering closely with operations, brand partners, subject matter experts, and technical resources to identify business needs, define project requirements, and liaise the development of the solution through implementation.

Essential Job Functions:

  • Partner with Access Services operations and strategy teams to understand & articulate business needs, translating them into functional requirements as user stories
  • Develop knowledge of functional content and business processes across all Access Services functions including Contact center operations on Reimbursement, Medical business & Affordability services provided to patients using CRM, IVR and field reporting
  • Shepherd technological change through implementation and sustainment using the Scaled Agile business methodology, through the role of product ownership;
  • As assigned, assist Project Managers and Directors in project-related activities
Essential for the Role
  • Bachelor's degree or equivalent years of professional work experience working on a software or process improvement delivery team;
  • 5+ years of Eliciting and defining business requirements with our Product Owners and business partners by leading Requirements Elicitation sessions
  • 3+ years of experience working on and implementing integrations with Customer Relationship Management (CRM) tool and IVR Contact center
  • Hands on experience with writing stories and capturing requirements in JIRA
  • Strong organizational skills; including high attention to detail
  • Ability to multitask and work on multiple, parallel projects
  • Ability to prioritize work assignments, communicate progress, and deliver on time
  • Apt to be open-minded, collaborative, and high energy to learn and grow fast
  • Leading UAT efforts and accepting completed development work on behalf of the business
  • Capable of generating mock ups for dashboards and reports using pivot tables and pivot charts
  • Experience with Agile methodology
Desirable for the Role
  • Excellent verbal, written, and interpersonal skills with the ability to communicate professionally with a diverse group of executives, managers, and subject matter experts
  • Ability to think outside current processes and make recommendations
  • Broad working knowledge and experience with healthcare applications and technology;
  • Experience with Customer Relationship Management applications (CRM;)
  • Ability to lead initiatives across workstreams


At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There's no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We're on an exciting journey to pioneer the future of healthcare.

Are you already imagining yourself joining our team? Good, because we can't wait to hear from you!

Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn

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Date Posted
05-Jan-2023

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.

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