Patient Care Advisor

Sun River Health New York, NY
patient care advisor health patient care advisor team calls patients behavioral health insurance serving remote compliance
December 1, 2022
Sun River Health
New York, NY
FULL_TIME
Job Description

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time remote Patient Care Advisor to join our team.

A Patient Care Advisor is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of answering telephone calls. They will route calls appropriately and manage appointments. Performs job duties in compliance with systems and job specific standards.

Essential Duties and Responsibilities of a Patient Care Advisor:
  • Assists with daily reception activities and ensuring that all processes needed for patient services are initiated.

  • Communicates effectively with team members and patients about all aspects of service.

  • Responsible for telephone contact with patients and care team members.

  • Responsible for the scheduling of appointments, explanation of services and routing of calls.

  • Assists patients with all information related to HRHCare services and programs.


Minimum Education Requirement: High school diploma/ GED

Minimum Work-Related Experience: 2-4 years

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