Onsite Service Manager

UnitedHealth Group Little Rock, Arkansas
onsite manager management microsoft military drive analysis report meetings travel account management pm ar
September 29, 2022
UnitedHealth Group
Little Rock, Arkansas
FULL_TIME

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.SM

This position is full - time. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. It may be necessary, given the business need, to work occasional overtime or weekends. This position will work directly at the client site at the Client's Office located in Little Rock, AR. Our office is located at 1 Allied Drive, Little Rock, AR, 72202. We offer 6 weeks of training.

Primary Responsibilities:

  • Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries
  • Establish and maintain effective relationship with assigned client
  • Investigate and manage escalated member level issues through root cause analysis and communicate outcome (in person, telephonically or via written communication) to internal partners or external clients
  • Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries
  • Track, trend, and proactively review accounts for service opportunities
  • Drive process improvement based on trend analysis
  • Identify and report system problems in relation to benefit installation and interpretation
  • Complete ad hoc report requests and analysis and submit to customer research team as needed
  • Document and track all issues and activities accurately within the issue tracking database
  • In addition to all of the above the Service Account Manager will perform some or all of the following:
  • Present at retiree meetings including Open Enrollment and other education events
  • Attend client meetings and present member related issues and outcomes
  • Travel and assist AMT with client and retiree meetings as requested
  • Drive excellence in service within organization and across organization by providing feedback to Operations on service failures
  • Strengthen relationship with Account Management Teams and external customers
  • Travel to meet with UnitedHealthcare Operations Advocacy and Account Management Team on an as needed basis

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 4+ years of account management experience
  • 2+ years of business project management experience
  • 2+ years of healthcare industry experience
  • Active license in resident state for Accident & Health OR the ability to obtain it within 90 days of employment
  • Experience in working with Medicare Insurance
  • Experience with Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), Microsoft PowerPoint (creating slides and presentations), and Microsoft Outlook (email and calendar management)
  • Ability to travel up to 25% of the time
  • Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Associate's Degree (or higher)
  • Experience with working at a client site

Soft Skills:

  • Demonstrated high integrity and ethical behavior and compliance to applicable laws, regulations, and policies
  • Excellent verbal and written communication
  • Experience with creating presentations and presenting in front of groups

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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