General Manager - Facilities Management-FOO00957

Summary

The General Manager-Facilities Management functions as the unit representative for the assigned client properties. Is held accountable for the performance of client assets. Interacts with high-level client management, business units, and handles customer relationships. In this capacity, the General Manager, will provide leadership, direction and supervision for personnel management, planning and control management, maintenance and operations management, and Contract Services Management.

Essential Duties and Responsibilities

Personnel Management

• Responsible for employee development and relations including hiring and terminations, goal setting, performance review and incentive and salary administration.
• Oversees employee training programs, including management, technical, safety, and total quality management.
• Directs, trains, leads, supervises, evaluates, and develops assigned personnel to keep them informed and motivated.
• Makes sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood.
• Provides those training and skill developmental opportunities that will enable employees and shareholders to achieve the employment goals.
• Consistently demonstrates professional skills in structuring assigned activities, teamwork, utilizing all forms of communications, implementing operational efficiencies, solving business problems, and making decisions.

Planning and Control

• Defines the goals, objectives and programs for the preventative maintenance and property management program.
• Coordinates both the routine and emergency repair and maintenance of commercial properties.
• Interfaces directly with client as the onsite corporate real estate representative.
• Jointly, with the client, develops performance measurements.
• Measures, monitors, evaluates and reports performance measurements.
• Ensures the development and implementation of processes and programs to sustain or improve performance measurements.
• Prepares, reviews and reconciles monthly invoices to the client.
• Personally reviews and approves unit operating expenses and credit card reports.
• Develops and maintains a detailed annual operating budget, operational reports, cost analysis and forecasts.
• Manages the annual operating expense.
• Negotiates and interprets the terms of various contracts and ensures internal compliance with those terms.
• Plans, develops, implements, and revises organizational procedures, policies, operations, and goals.
• Creates, reviews and implements a system of written unit operating procedures.
• Supports, ensures and reviews an active and comprehensive unit safety program.
• Continuously seeks to improve the quality of assigned activities.
• Provides monthly and annual operating reports to the client.
• Is accountable for the delivery of high quality and cost-effective services as well as ensuring all activities and operations comply with applicable internal and external regulations, laws, and sound business practices.

Maintenance and Operations Management

• Comprehensive predictive/preventive maintenance knowledge
• Safety Management experience
• Emergency response coordination
• Computerized Maintenance Management Systems operation
• Directly manages the day to day activities of a 15 person FM staff.

Contract Services Management

• Ensures the effective management and integration of contract services to include electrical, general building maintenance, mechanical, HVAC, building automation, plumbing, elevator, etc.
• Prepares and reviews Independent Contractor Agreements.
• Oversees subcontractor insurance certificates

Other Management Responsibilities

• Will represent the highest integrity and ethics in business transactions upholding company policies and procedures.
• Other duties that are pertinent to the department or unit’s success also may be assigned.

• High school diploma or GED equivalent.
• Minimum (5) years of documented work experience directly related to property management and/or facilities management.
• Experience in the management of HVAC systems, building automation and direct digital controls systems to include the maintenance and operation of boilers, heat exchangers, heat pumps and refrigeration systems is preferred.
• Minimum (4) years’ experience in the operation of a computerized maintenance management system.
• Must have previous experience with billing and invoicing and have a firm understanding of financial matters related to the operations, maintenance and repair of facilities.
• Must be available on-call, to include 24/7 within the Anchorage area.
• Must have intermediate skill level in operating a variety of general computer software programs and personal computers.
• Excellent verbal, written communications, financial and leadership skills. The ability to interact effectively with senior executive management for clients, customers and the company organization. Strong organizational skills and a participatory management style desired.
• Requires a valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy.
• Must be fluent in speaking, reading, and writing English.

Working Conditions and Physical Requirements

Weather:Indoors - environmentally controlled; requires most or all work to be done inside.

Noise level:Noise level in the work environment is quiet

Description of environment: Indoor/Outdoor: Occasional exposure to harsh weather conditions; requires work to be done both inside and outside.

Physical requirements: Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Competencies

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.

Required Language

Equal Opportunity Employer/Shareholder Preference

NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholders of NANA and their spouses and descendants to the extent allowed by law.

It is NMS policy to conduct background checks, drug testing and a physical assessment, as applicable, once an offer has been accepted, in accordance with company and/or contract requirements.

Accommodation Request

If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email. In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position. The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

To request an accommodation by telephone, contact us at: 1-800-478-2000

To request an accommodation by email, contact us at

[email protected]