Home associate (Full time 1p-10p)

Job Description

Apparel & Home Team Associate

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Provides customer service by acknowledging the customer; identifying customer needs; assisting with purchasing decisions; locating merchandise; resolving customer issues and concerns; promoting products and services; operating equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold; maintaining a safe shopping environment; and a ppropriately representing and supporting the company's mission.

Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow; following company policy and procedures for utilizing equipment appropriately; merchandising; working inventory exceptions; correcting shelf c apacities; and completing and retaining required paperwork, logs, and other documentation.

Maintains the home and apparel area and merchandising presentation in accordance with company policies and procedures by stocking and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; signing and pricing merchandise appropriately; folding and hanging clothing; ensuring pricing labels/tickets are attached; returning merchandise to appropriate departments; processing defective merchandise; answering phone for the entire facility; completing ring sizing and repairs; changing watch batteries; piercing c ustomers' ears; and monitoring the area of shrink, security risks, and safety.

Supports store operations by executing daily workload and processes; following One Best Way (OBW) standards and procedures; participating in team meetings to learn daily and weekly objectives; communicating with team leads to understand daily priorities; training with academy trainers to e nhance and develop skills; and escalating business area issues or needs to facility leadership.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; a nd applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and r ecommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Apparel - Assists customer with apparel items. Uses apparel sales and presentation techniques (for example, rack rules) to meet customer needs in a t imely manner. Reports customer issues and concerns, unsafe displays and fixtures, and problems with apparel products, services, and work areas.

Stocking/Receiving - Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, services, a nd conditions in the stocking/receiving area. Uses stocking/receiving supplies and equipment according to company policies and procedures.

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, tools, technology) at the right time in order to resolve customer/member requests.

Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job f unctions.

Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day d ecisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order t o carry out work as required.

Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right i nformation to associates and leaders when they need it. Communicates in a respectful and professional manner.

Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets d eadlines. Takes action in order to solve problems so work can be completed in a timely manner.

Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.

Published On 03/28/2019 This job description supersedes all prior descriptions Page 1 of 3
WMFH12553

Job Description

Apparel & Home Team Associate

Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.

O bserves associate, customer, or supplier behavior.

E nters and locates information on computer.

M oves up and down a ladder.

C ommunicates effectively in person or by using telecommunications equipment.

G rasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

V isually locates merchandise and other objects.

V isually inspects equipment.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

M oves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

V isually verifies and reads information, often in small print.

S its for long periods of time.

S tands for long periods of time.

Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.

W orks varying shifts as required.

Entry Requirements

• Preferred Qualifications


• P roficient in Spanish and English

Job Type: Full-time

Pay: $15.00 per year

Benefits:

• 401(k)


• Dental insurance


• Employee discount


• Health insurance


• Paid time off


• Vision insurance

Schedule:

• 8 hour shift


• Evening shift


• Weekend availability

Ability to commute/relocate:

• West Boylston, MA 01583: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Caregiving: 1 year (Preferred)

License/Certification:

• CPR Certification (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: One location