Senior Consultant - Cerner - Remote

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The Senior Consultant provides consulting services to clients on Cerner-related projects. You will provide subject matter expertise during client engagements to deliver solutions to achieve defined benefits. Your specific responsibilities may include, but are not limited to: guiding clients through current workflows, upgrades, system changes and enhancements, and ongoing system maintenance; acting as consultant for the client's solution including troubleshooting, consultation, and knowledge transfer; cultivating and sustaining relationships with clients to provide the appropriate escalation of issues, solution knowledge, and engagement support; resolving escalated problems and issues using solution knowledge and expertise; addressing complex client concerns raised during installation, operation, maintenance, or solution application; performing test script execution; and creating and participating in unit and integrated testing.

The senior consultant will perform Cerner-related consulting and optimization of information technology services for Nordic clients, including, but not limited to

• Applying technical expertise to individual client system’s builds in order to identify, troubleshoot, and resolve problems
• Serving as a subject matter expert in their Cerner domain area(s)
• Mentoring client project teams as necessary in project and system build strategy
• Tracking and documenting work performed and adhering to status reporting expectations as requested
• Working closely with project leadership on documentation of issues and facilitation of solutions
• Analyzing and monitoring workflows, providing documentation and optimization suggestions
• Leading meetings regarding project status and ongoing work product coordination
• Additional specific duties related to the project as may be required and dictated by individual clients; these duties are documented on a per-contract basis in the client’s statement of work
• Supporting, configuring, upgrading, maintaining, and implementing new and existing business or clinical applications
• Responsible for engaging in evaluation and testing of new technologies with emphasis on interoperability
• Working with the client’s cross-functional internal IT teams and vendors to troubleshoot technical and functional issues to resolution
• Ensuring system changes follow change management procedures and protocols, creating and maintaining all documentation for all assigned applications, and developing, planning, and executing testing for supported applications
• Utilizing business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value for clients
• Maintaining strong communications with project leader, manager, and team leader as well as other team and staff members, end-users, and vendors to ensure a productive and cooperative environment
• May be invited to attend corporate functions as a representative of the company to meet prospective consultants as well as solidify relationships with clients and Nordic co-workers
• Working on business operations projects that may be assigned on an ad hoc basis and may assist with other corporate initiatives as necessary, directed, assigned, or requested