Front Desk/Check-Out Scheduler

LYNX Healthcare Spokane Valley
front desk customer service medical insurance front desk team calls receptionist lynx healthcare mission health triage
November 23, 2022
LYNX Healthcare
Spokane Valley
FULL_TIME
The Lynx Healthcare Mission


Our mission is to provide a full spectrum of high quality, wellness-oriented health care in an innovative, affordable, and customer service-oriented environment.

Lynx Healthcare is looking for a Front Desk/Check-Out Schedulerto join the team. We pride ourselves on providing amazing patient care and customer service. We submerge our staff into our shared value of "WE ARE HERE TO HELP".

*Job Overview*This front desk position requires a customer service-oriented attitude. You will be responsible for incoming clinic calls, routing calls to the appropriate department when needed, scheduling follow-up appointments, collecting co-pays, and patient check-out. Additionally, you may direct incoming patient triage calls to the appropriate provider-medical assistant team.

*Ideal Qualities:


  • Experience with EMR
  • Excellent communication and customer service skills
  • Able to multitask
  • Present a positive attitude and professional appearance
  • Willingness to be cross-trained as front desk receptionist
*Responsibilities and Duties:


  • Checks patient out after appointments and schedules patients for follow up appointments
  • Identify situations that require medical triage and route calls to the appropriate team
  • Verifies patient information and updates it, if needed
  • Provides patients with appropriate documents as indicated on checkout form
  • Competent with basic office equipment including computers, scanners, fax and phones
  • Provide back-up coverage as a front desk receptionist, if needed
*Qualifications:


  • Minimum of High School diploma
  • Previous medical office experience preferred
  • Strong customer service skills, strong understanding of HIPAA rules, medical terminology, organized, attention to detail
  • Flexible, organized, dependable, team player, eager to learn, ability to problem solve
  • Bilingual English/Spanish is a plus

Job Type:
Full-time


Pay:
From $16.00 per hour


Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 4x10
  • Day shift

Application Question(s):

  • What EMR Systems have you worked with previously?
  • Are you bilingual? If yes, what languages do you speak?
  • What is your desired Salary/Hourly range?

Education:

  • High school or equivalent (Preferred)

Experience:

  • Medical receptionist: 1 year (Preferred)
Customer Service: 1 year (Preferred)
*EMR: 1 year (Preferred)

  • Pain management: 1 year (Preferred)

Work Location:
One location

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