Front Desk/Check-Out Scheduler

The Lynx Healthcare Mission

Our mission is to provide a full spectrum of high quality, wellness-oriented health care in an innovative, affordable, and customer service-oriented environment.

Lynx Healthcare is looking for a Front Desk/Check-Out Schedulerto join the team. We pride ourselves on providing amazing patient care and customer service. We submerge our staff into our shared value of "WE ARE HERE TO HELP".

*Job Overview*This front desk position requires a customer service-oriented attitude. You will be responsible for incoming clinic calls, routing calls to the appropriate department when needed, scheduling follow-up appointments, collecting co-pays, and patient check-out. Additionally, you may direct incoming patient triage calls to the appropriate provider-medical assistant team.

*Ideal Qualities:

• Experience with EMR
• Excellent communication and customer service skills
• Able to multitask
• Present a positive attitude and professional appearance
• Willingness to be cross-trained as front desk receptionist

*Responsibilities and Duties:

• Checks patient out after appointments and schedules patients for follow up appointments
• Identify situations that require medical triage and route calls to the appropriate team
• Verifies patient information and updates it, if needed
• Provides patients with appropriate documents as indicated on checkout form
• Competent with basic office equipment including computers, scanners, fax and phones
• Provide back-up coverage as a front desk receptionist, if needed

*Qualifications:

• Minimum of High School diploma
• Previous medical office experience preferred
• Strong customer service skills, strong understanding of HIPAA rules, medical terminology, organized, attention to detail
• Flexible, organized, dependable, team player, eager to learn, ability to problem solve
• Bilingual English/Spanish is a plus

Job Type:
Full-time


Pay:
From $16.00 per hour


Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4x10
• Day shift

Application Question(s):

• What EMR Systems have you worked with previously?
• Are you bilingual? If yes, what languages do you speak?
• What is your desired Salary/Hourly range?

Education:

• High school or equivalent (Preferred)

Experience:

• Medical receptionist: 1 year (Preferred)

Customer Service: 1 year (Preferred)
*EMR: 1 year (Preferred)

• Pain management: 1 year (Preferred)

Work Location:
One location