Student Services Specialist, Online Student Programs - Winter Haven
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ABOUT THE OPPORTUNITY:
At Polk State, our amazing faculty and staff create an inspiring workplace. This student services specialist position reports to the Associate Dean, Student Services - Online Student Services Center and is an excellent opportunity within the College’s Student Services department. We offer a collaborative, creative and culturally diverse work environment. If you want to be supported in your efforts to grow professionally and to be recognized for your contributions, then come work for Polk State.
SOAR, EAGLES!
ABOUT THE POSITION:
This position is primarily focused on student recruitment, admissions, registration, records, financial aid, academic advising, career services, academic support services and community relations. The work is generally governed by broad instructions and objectives involving frequently changing conditions.
ESSENTIAL FUNCTIONS/DUTIES:
- Assists students with the Admission, Registration, and Records functions which include but are not limited to:
- Assists with the admission, registration, re-admission process.
- Verifies documents establishing Florida Residency for tuition purposes.
- Reviews and interprets transcripts for admission purposes.
- Overseeing registration including drops and withdrawals.
- Processing transcript and enrollment verification requests.
- Collecting graduation applications.
- Processing non-credit applications and registration.
- Assist students with Financial Aid functions which include but are not limited to:
- Disseminating Financial Aid information regarding grants, loans, veteran benefits and various scholarships.
- Assisting students with online FASFA.
- Collecting financial aid data and relevant documents for supervising campus.
- Work with supervising campus to schedule Financial Aid Workshops and Information Sessions
- Assist students with Advising functions which include but are not limited to:
- Advising students about admissions, career exploration, transfer requirements, registration, academic programs, and course selection.
- Advising students regarding CLAST requirements.
- Establishing and maintaining effective communication with other members of the academic advising staff of the supervising campus.
- Review and interprets transcripts for registration purposes.
- Interpreting and utilizing standardized test scores and result in the advising process.
- Prepares notifications and information to students about services, scheduled events, registration periods and other student services activities.
- Disseminates admission, registration, and financial aid documents and other student services information.
- Answers all incoming calls and serves as campus reception and general information center.
This position is a level P12. To determine starting salary, Polk State College takes into consideration the pay level minimum, the candidate's qualifications and internal equity factors.
Required Skills
- The ability to establish an effective rapport with part-time and full-time faculty.
- Good organizational skills, with special attention to details.
- Good oral and written communications skills.
- Ability to work well with others.
- General office skills.
- Highly-skilled computer knowledge Microsoft products such as, word processing, spreadsheets and databases.
- Good human relations skills.
- Ability to work independently on broader assignments with the responsibility of planning work.
- Ability to makes decisions within accepted standards.
- Ability to maintain confidential information.
- Bilingual is preferred
REQUIRED EDUCATION:
Bachelor’s Degree from a regionally accredited college or university.
Required Experience
Two years of experience in Student Services is required.
Preferred Experience:
Student Services experience in admissions, advising, financial aid, or registration is preferred.
Bilingual preferred.
We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.
Important Information:
- Application Requirements:A completed online application consists of:
- a resume, and
- an electronic job application (all sections completed).
Submissions that do not include all required information will not be considered.
- Background Screening: Reference checks, successful completion of a Level II background check (fingerprinting), and third-party Education Verification for all stated degrees will be required prior to employment.
- Non-Instructional/Staff Transcripts: For professional/salaried positions, uploading of unofficial transcript(s) (with confidential information redacted) during the application process is welcomed, but not required. However, please note that education verification will be completed, for all stated degrees, on or before an interview. Submission of official transcripts for Administrator positions (P17 and above), for all stated degrees, is required as a condition of employment, following receipt of a job offer.
- Foreign Transcripts: All international degrees must have their coursework evaluated in terms of U.S. "equivalency." Polk State College requires that all international credential evaluations be conducted by one of the companies affiliated with the National Association of Credential Evaluation Services, Inc. (NACES®). More information about NACES® affiliates can be obtained at the NACES® website.
- Relocation:Polk State College does NOT provide relocation assistance for this position.
- This position will close at 8:00 a.m. on Thursday, March 17, 2022.
NOTE: We encourage applicants to provide feedback of their experience or request help at [email protected].
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with State of Florida agency like Polk State College. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement and the date of your re-employment.
As a rule, Polk State College does not provide H1-B visa sponsorship. Exceptions may be made based on the College's need for a candidate with unique skills and expertise and where the College cannot otherwise recruit and hire qualified non-sponsored candidates.
Polk State College is a drug-free workplace and participates in E-Verify.
Polk State College is an equal access/equal opportunity institution committed to excellence through diversity in education and employment. The College complies with all state and federal laws granting rights to students, employees, and applicants for employment or admission to the College. Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, marital status, veteran status, genetic information, disability, or pregnancy in its programs, activities, or employment. For questions or concerns, please contact: Reggie Webb, Interim Equity Officer; 999 Avenue H, NE; Winter Haven, FL 33881; 863.292.3602 Ext. 5343; [email protected].
Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Polk State, please call 863-297-1070 or e-mail [email protected] and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.