Student Specialist - IT

Located along Florida’s I-4 High Tech Corridor, Florida Poly opened its doors in August 2014 as the state’s 12th university and the only one dedicated to core subjects in Science, Technology, Engineering and Mathematics (STEM education). The non-traditional academic environment focuses on applied learning, specifically in technology and engineering. Small class sizes give faculty the opportunity to work closely with high-caliber students, and the most advanced technology, including a Supercomputer, 3D printing lab, media lab and nanotechnology lab, sets Florida Poly apart from other state universities. Florida Poly’s innovative approach to higher education allows students to learn strong fundamentals within a traditional university department structure, while giving them opportunities to apply their learning through research and projects in emerging high-tech concentrations like Cyber Security, Big Data Analytics, Machine Intelligence and more. The University partners closely with industry leading firms, and faculty members are rewarded for more than just publishing. Industry involvement, problem solving, and the commercialization of technology and research through start-ups and small businesses are encouraged.

Job Title

Student Specialist - IT

Job Description Summary

The Information Technology (IT) Student Specialist is responsible for providing Helpdesk and Desktop Support services at Florida Polytechnic University. The position will assist with setting up new users (desktop and laptops), installing and troubleshooting Windows operating systems, and macOS, working with Active Directory, adding accounts for users, assisting in system backups, and maintaining network diagrams. The position will also provide assistance with technical analysis and feasibility studies of hardware and off the shelf applications. Specialist may be asked to safely operate a golf cart throughout campus, work in cramped or dusty environments, and climb on ladders.

Job Description

RESPONSIBILITIES:

• Provides first-level support to staff on all computer related software and hardware issues.
• Assists in the maintenance, backup of network systems and related diagrams and systems information. Installs, troubleshoots, repairs, and supports the operation of personal computers, software and peripheral equipment for all University staff and faculty.
• Under IT staff guidance, perform computer imaging, staging and installation.
• Assist in the maintenance of IT standards and documentation.
• Under the guidance of IT staff, inventory technology equipment and software.
• Set up video conferencing sessions and other items as needed to assist IT staff.
• Upgrades existing hardware and software.
• Tracks and completes preventative maintenance and tests.
• Assists with the development and maintenance of databases.
• Assists with the maintenance of historical records by consistent documentation of processes.
• Generates needed reports as requested.
• Contributes to team effort by completing other assignments and serving on project teams, as assigned; and accomplishing related results as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience with desktop support.
• Experience with networking, security, and implementation industry standards.
• Knowledge and experience in Microsoft operating systems.
• Knowledge and experience in Microsoft Office.
• Knowledge and experience in Adobe Suite of products.
• Familiarity with Microsoft Active Directory architecture.
• Familiarity with Microsoft Exchange Server.
• Basic understanding of network principles and theory.
• Excellent interpersonal, communication, and customer services skills required.
• Strong documentation and organizational skills.
• Ability to communicate technical information to non-technical personnel.
• Ability to assist with the installation, configuration and maintenance desktop and server systems, network infrastructure and any related hardware or software.
• Knowledge of appropriate network technology applications such as TCP/IP, LAN and WAN setup, routers, switches, and firewalls.
• Ability to learn new technologies quickly and thoroughly.
• Ability to multitask and prioritize tasks in a high-paced environment.
• Ability to apply advanced problem-solving capabilities to troubleshoot issues in an efficient manner.
• Strong attention to detail, documentation, and tracking abilities required.
• Work effectively, independently and follow through on assignments.

MINIMUM QUALIFICATIONS:

• Must be currently enrolled or attending classes at Florida Polytechnic University.
• Must have a high school diploma or equivalent.
• Must not be under current disciplinary probation, suspension, or expulsion.
• Must have declared a degree program and majoring in either Electrical Engineering, Computer Engineering, Computer Science or related major at a college or university.
• Must have a cumulative GPA of at least a 2.25 and have successfully completed 9 credits or more in the most recent fall or spring semester with a GPA of 2.0 or better.
• Must possess a valid driver’s license.

EXPECTED STARTING SALARY: $11.25/hour (20 hours per week maximum paid), time above 20 hours per week is at the discretion of your supervisor.

APPLICATION DEADLINE DATE: The position is open until filled.

Special Instructions Regarding Attachments:

Required attachments are listed on each posting. Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered.

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire.

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

All document(s) must be received on or before the closing date of the job announcements.

Diversity Statement:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

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This position requires a background check, which may include a level II screening as required by the Florida _Statute §435.04.

Job Type: Part-time

Pay: $11.25 per hour