General Manager

Santa Fe Cattle Company

General Manager Job Description/Expectations

Job Description:

• The GM consistently provides a
  quality product and guest service experience that delivers total customer
  satisfaction. He or she models and creates an environment in which the customer
  is always right; ensures a positive guest service experience.
• The GM must understand completely
  all policies, procedures, standards, specifications, guidelines and training
  programs along with executing the top 4 priorities. 
• The GM responds positively and
  quickly to customer concerns. He or she corrects potential problems before they
  affect guests.
• The GM hires high quality people who
  demonstrate and ensure consistent customer satisfaction.
• Ensures all employees are trained,
  motivated and empowered to deliver total guest satisfaction.
• Evaluates each employee’s ability to
  maintain high levels of guest satisfaction.
• Maintains restaurant at the level
  necessary to meet or exceed the company standards for Quality, Service and
  Cleanliness
• Utilizes labor effectively to meet
  budgets while ensuring high quality of QSC.
• The GM must be able to reach, bend,
  stoop, and frequently lift up to 50 pounds and must have the stamina to work 50
  to 60 hours per week.
• Work in a standing position for long
  periods of time up to 5 hours or more

Training and Development:

• The GM continuously improves the
  skills, knowledge and morale of all employees. he or she treats the employees
  with courtesy, honesty and respect
• The GM effectively utilizes all
  training programs from new employee orientation up to and including management
  training classes.
• The GM prepares qualified employees
  for promotion to the next position. He or she continually develops adequate
  numbers of shift leaders to meet the objective of the business plan.
• The GM evaluates each employee’s
  performance based on clearly communicated standards and expectations. The GM
  holds the employees accountable for performance. The GM makes tough decisions
  regarding all performance related issues in the restaurant; confronts poor
  performance.
• The GM will conduct weekly manager
  meetings.

Effective Business Management:

• The GM maximizes financial
  performance and profit. Ensure store achieves objectives in sales,
  profitability, service, quality, appearance of facility and
  sanitation/cleanliness.
• The GM develops and executes the
  business plan (key elements include: fiscal responsibilities, manpower planning
  and local restaurant marketing) for the restaurant.
• Achieves results by planning,
  communicating, delegating and following up.
• Executes companywide marketing programs;
  initiates programs on time, correctly and with minimal direction.
• Identifies and develops local
  restaurant marketing strategies to maximize sales.

 Appropriate and Fair Business
Practices:

• The GM ensures business and
  personnel practices are within the law and consistent with policies and
  procedures.
• The GM serves as a role model and
  sets a positive example for the entire team in all aspects of business and
  personnel management.
• Enforces all labor laws (federal,
  state and local).
• Follows procedures to maintain the
  safety and security of all employees, customers and company assets (building,
  cash, equipment, supplies).
• Upholds SFCC food safety, food
  handling and sanitation requirements, to ensure the health and safety of our
  customers and employees.
• Knowledgeable of restaurant policies
  regarding personnel and administer prompt fair, and consistent corrective
  action for any and all violations of company policies, rules, and procedures.

Job Requirements:

• Must be 21 years of age.
• Be able to communicate and
  understand the predominate language(s) of the restaurant's trading area.
• Have knowledge of service and food
  and beverage, generally involving at least three years of front-of-house
  operations and/or assistant management positions.
• Have 2 years kitchen experience from
  a scratch kitchen.
• Excellent leadership skills.
• Be able to work in a Real, Fresh,
  Fun environment!