Director of Operatiions

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is seeking a full-time, Director of Operations to join the OrthoVirginia team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Job Summary

The Director of Operations (DO) in conjunction with the Executive Director provides operational direction and oversight for their region of the organization to ensure accomplishment of objectives and continued success. The DO is responsible for the overall management of the day-to-day operations and attends leadership, Executive Committee, physician Board, Shareholder meetings and other meetings as determined. The DO is the primary administrative contact for the daily operations in their purview.

Primary Functions and Accountabilities:

• Works closely with Executive Director to evaluate regional strategic initiatives and set goals.
  
• Oversees and provides operational leadership to the assigned area.
  
• Primary point of contact for area of ownership.
  
• Builds strong relationships with physicians, leadership, and management in support of company vision.


• Responsible for building and maintaining positive employee relationships and driving employee engagement while leading the operations team in successful execution of goals.


• Optimizes staff performance and technical expertise through clearly defined objectives, training, skill development and performance evaluation.


• Facilitates monthly operational reporting.


• Works collaboratively with Executive Director to organize and implement statewide initiatives with the goal of standardizing processes and reducing variation across practice.
  
• Works collaboratively and communicates effectively with ancillary department leaders.


• Responsible for optimizing patient access and patient experience in areas of purview.
  
• Works with Executive Director for the development of the operational budget.


• Responsible for attainment of budget targets and variance reporting with corrective action plans.


• Support the goal of improving the overall financial success of the practice and ancillary services.
  
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Functional / Technical Skills - has the functional and technical knowledge and skills to do the job at a high level of accomplishment


• Business Acumen - Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.


• Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflows; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.


• Drive for Results - can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results; executes and gets things done.


• Informing - Provides information people need to know to do their jobs and to feel good about being a member of the team, department, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.


• Building Effective Teams - blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Job Requirements:

• Bachelor's degree in Finance, Accounting, Business, or related field required. MBA or MHA highly preferred.


• 10-15 years of successfully demonstrated operational experience with progressively higher levels of responsibility


• 5 years of leadership experience required


• Travel is required