IT Support Specialist
Carolina IT
Beaufort, South Carolina
troubleshooting
team
windows
microsoft
setup
technical
communication
azure
people
msp
apple
it
passions
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September 19, 2022
Carolina IT
Beaufort, South Carolina
FULL_TIME
$45000-55000/YEAR
Full Job Description
ABOUT US
Carolina IT is one of the fastest growing self-funded companies in the Low Country and hands down one of the greatest places to work anywhere in the world. But it's not for everyone. There are certain qualities and passions you must have to fit into our "Team of 10's":
We move with precision and you have to relish in a fast-paced, high-growth environment
We believe in being of service, which means you have to check your ego at the door
We believe in taking our work seriously but not being too serious at work
We find passion in all things technology - it has to be in your bones
If you find that the above personal attributes apply to you, please continue reading.
POSITION SUMMARY
We are looking for an IT Support Specialist to join our growing Managed Service Provider team. This is an in-person position based in Hilton Head Island, South Carolina. This full-time position will be our first line of defense, our local Windows guru, the one who our users come to trust. We're not just looking for another techie, we're looking for someone who wants to learn and grow with us. At its core, this position requires broad technical skills and experience working in Mac and Windows environments. This is a fast-paced role, responsible for assisting offices throughout the Lowcountry. This individual will be required to do both remote and on-site visitations with clients. This individual will report to our Desktop Support Manager.
Carolina IT is a local Managed Service Provider delivering Managed IT and Technology based Professional Services to our clients, where collaboration and communication are paramount. We live by our values. Integrity, Professionalism, Empowerment, and Service and are always determined to be better personally and professionally in how we serve our clients and our internal team members. If you're seeking to make an impact with a team of professionals who take on change as a challenge and strive to bring new ideas to life, this could be you.
RESPONSIBILITIES
Experience supporting Windows computers, Servers and Microsoft products
Troubleshooting problems with supported applications
Troubleshooting problems with hardware
Setting up and maintaining managed services
Setup of new users and offboarding of old users.
Audio/Visual equipment setup and troubleshooting.
Surveillance Systems setup and troubleshooting.
Basic network troubleshooting.
Basic printer troubleshooting.
Managing G Suite products.
Managing Microsoft 365 products, Azure and Exchange
Managing our Carolina IT hosted VOIP systems.
And sooooo many more cool things!
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience:
Bachelor's degree or equivalent work experience required
2-3 years in an MSP IT support function, or equivalent experience required
Exceptional people, communication, and time management skills. (Politeness goes a long way at CIT)
Experience supporting Apple Products and MacOS preferred.
Experience supporting Microsoft 365 products required.
Experience using an MSP help desk support platform.
Technical certifications preferred (Apple, CompTIA, etc)
The final salary will be commensurate with experience
_Carolina IT is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by State and/or Federal Law._
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
401(k)
401(k) matching
Schedule:
8 hour shift
Monday to Friday
On call
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Beaufort, SC 29902: Reliably commute or planning to relocate before starting work (Required)
Experience:
Azure: 2 years (Preferred)
IT support: 4 years (Required)
Microsoft Windows Server: 3 years (Required)
Work Location: One location
ABOUT US
Carolina IT is one of the fastest growing self-funded companies in the Low Country and hands down one of the greatest places to work anywhere in the world. But it's not for everyone. There are certain qualities and passions you must have to fit into our "Team of 10's":
We move with precision and you have to relish in a fast-paced, high-growth environment
We believe in being of service, which means you have to check your ego at the door
We believe in taking our work seriously but not being too serious at work
We find passion in all things technology - it has to be in your bones
If you find that the above personal attributes apply to you, please continue reading.
POSITION SUMMARY
We are looking for an IT Support Specialist to join our growing Managed Service Provider team. This is an in-person position based in Hilton Head Island, South Carolina. This full-time position will be our first line of defense, our local Windows guru, the one who our users come to trust. We're not just looking for another techie, we're looking for someone who wants to learn and grow with us. At its core, this position requires broad technical skills and experience working in Mac and Windows environments. This is a fast-paced role, responsible for assisting offices throughout the Lowcountry. This individual will be required to do both remote and on-site visitations with clients. This individual will report to our Desktop Support Manager.
Carolina IT is a local Managed Service Provider delivering Managed IT and Technology based Professional Services to our clients, where collaboration and communication are paramount. We live by our values. Integrity, Professionalism, Empowerment, and Service and are always determined to be better personally and professionally in how we serve our clients and our internal team members. If you're seeking to make an impact with a team of professionals who take on change as a challenge and strive to bring new ideas to life, this could be you.
RESPONSIBILITIES
Experience supporting Windows computers, Servers and Microsoft products
Troubleshooting problems with supported applications
Troubleshooting problems with hardware
Setting up and maintaining managed services
Setup of new users and offboarding of old users.
Audio/Visual equipment setup and troubleshooting.
Surveillance Systems setup and troubleshooting.
Basic network troubleshooting.
Basic printer troubleshooting.
Managing G Suite products.
Managing Microsoft 365 products, Azure and Exchange
Managing our Carolina IT hosted VOIP systems.
And sooooo many more cool things!
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience:
Bachelor's degree or equivalent work experience required
2-3 years in an MSP IT support function, or equivalent experience required
Exceptional people, communication, and time management skills. (Politeness goes a long way at CIT)
Experience supporting Apple Products and MacOS preferred.
Experience supporting Microsoft 365 products required.
Experience using an MSP help desk support platform.
Technical certifications preferred (Apple, CompTIA, etc)
The final salary will be commensurate with experience
_Carolina IT is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by State and/or Federal Law._
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
401(k)
401(k) matching
Schedule:
8 hour shift
Monday to Friday
On call
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Beaufort, SC 29902: Reliably commute or planning to relocate before starting work (Required)
Experience:
Azure: 2 years (Preferred)
IT support: 4 years (Required)
Microsoft Windows Server: 3 years (Required)
Work Location: One location
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