Repossessions Administrative Assistant

Microf Roswell, Georgia
repossessions administrative administrative assistant assistant team accounts research fintech customer service people repossessions operations coordinate
October 3, 2022
Microf
Roswell, Georgia
FULL_TIME

Microf is a growing FinTech organization that prides itself in innovation, diversity, and leveraging technology to create a competitive advantage.


We are a contractor and homeowner focused organization with customer service at our core. Everything we do is focused on exceeding the expectations of our contractors and partners in assisting homeowners with their HVAC comfort needs.


We are looking to add members to our team who are versatile, high energy, and coachable. As a growing FinTech company in a niche industry, it is important that we hire people who are able to learn quickly, adapt, and grow with the organization. We need people who are energized to work in a growing company and face any challenges head on.


This Repossessions Administrative Assistant will work with Microf's Risk Operations department to coordinate and document all repossessions activities while ensuring legal compliance. We are looking for a candidate with excellent written and verbal communication skills who enjoys research, has a meticulous nature, and enjoys working with both internal and external stakeholders. This role comes with a starting pay range of $16 to $20 per hour, as well as eligibility for Microf's benefits such as health, dental, vision, and other ancillary benefits, quarterly bonus potential, hybrid work from home model, tuition reimbursement, paid leave, 401(k) program, and employee wellness programs.


PURPOSE


Successfully manage the flow of accounts within the company’s collections portfolio for potential repossession. Work directly with the Operations Manager by updating different databases for tracking purposes, sending approved correspondences, and by securing payments and/or arrangements to cure the account from default while following the guidelines and policies established by the company.


PRINCIPAL ACCOUNTABILITIES


  • Research and understand all state regulations regarding the repossession process and acquire and manage necessary licensing or regulatory requirements. Ensure proper maintenance and documentation of state licenses as needed.

  • Research and understand all necessary state regulations regarding Repossession Technicians and ensure compliance with appropriate laws.

  • Maintain reporting on metrics related to all repossession activities, including customer account status and equipment retrievals.

  • Participate in huddles and team meetings and be able to work as a part of a team within the organization.

  • Properly document Accounts in Company’s Customer Relationship Management (CRM) software.

  • Contact customers to advise that their account has been moved to repossession status and coordinate equipment removal with relevant parties.

  • Accept payments, set up NPA, or negotiate settlements with relevant customers to remove account from repossession status.

  • Generate and send all relevant documentation regarding accounts currently within repossession status, including invoices to Accounts Payable to ensure timely vendor payment.

  • Work with vendors to secure retrieval/disposal of relevant equipment.

  • Fully document all processes and procedures.

  • Other duties as assigned by management.

QUALIFICATIONS


  • A minimum of 1-3 years of collections experience preferred.

  • Excellent customer service skills required.

  • A strong attention to detail and the ability to complete job duties with a high degree of accuracy.

  • Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.

  • Strong written and verbal communication skills required.

  • An interest in legal/regulatory work is preferred.

  • Ability and understanding of the use of computer software but not limited to Microsoft word, Outlook, and Excel.

  • Must be able to work as a part of a team with peers and leadership within the organization.



EMPLOYEE BENEFITS


  • Eligible for participation in the Company’s Group Medical Plan and Group Supplemental Insurance Plan on the 1st day of the month following the completion of the Employee’s first 60 days of service.

  • Six (6) paid holidays per year.

  • Fifteen (15) days paid time off annually after 90 days of employment – prorated based on the date hired.
  • Eligible for participation in the company’s 401(k) plan after one year of service.

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