Technical Product Manager Lead

Purpose of Job

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee’s manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO, or Charlotte, NC. This position also has the option to be remote.

The Technical Product Manager has a deep understanding of their business and the correlated technology domains. They facilitate the creation of data-driven business and technology strategies to achieve operational objectives and influence cross-functional teams to ensure business and technology objectives are aligned with clear action plans to deliver solutions. They are responsible for assisting the business in identifying and managing risks, performance issues, and controls related to their domain. They must also be able to set context and goals with their project teams and monitor systems on a recurring basis.

Job Requirements

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standard, and procedures for business activities.
• Leads the identification and monitoring of Information Technology General Controls (ITGCs) and Business Application Controls (BACs) to mitigate IT risks.
• Leads business and IT teams through the analysis of industry technical solutions to recommend, develop, define, and implement technology solutions that align to strategic objectives.
• Collaborates with cross-functional teams to identify dependencies that impact strategic roadmaps.
• Works with IT to understand industry technical solutions to drive build vs. buy recommendations.
• Leads product/capability solution sessions.
• Oversees changes to platform environment and communicates API capabilities for strategic integration purposes.
• Leads collaboration with the business and technology to ensure data flow diagrams are accurate and that required data is stored to facilitate operations and analysis.
• Prepares data driven presentations and other forms of communication to clearly communicate prioritization discussions, and product backlog and releases.
• Consistently provides guidance and mentoring to team members and acts as an escalation point to ensures issues are resolved.

Minimum Education and Experience:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years in a technical product development role, such as technical product manager, software engineer, development manager, business analyst, or architect that includes experience in agile, innovation, problem solving, analytics and system design/ownership.
• Demonstrated ability taking a concept from ideation to launch
• Extensive experience in technical program/product management gathering requirements, finding system efficiencies, and recommending solutions across cross-functional areas.
• Proven ability to leverage existing data and implement new attributes so that decisions are data-driven while still balancing product quality and speed-to-market.
• Deep knowledge of business domain laws and regulations.
• Expert knowledge of Project Management/agile scrum process and agile product owner role.
• Expert knowledge in Business Case and CBA development related to both revenue driving and expense saving benefits.
• Expert ability to understand and discuss technology concepts, trade-offs and new opportunities with both business and technical team members.
• Excellent communication and presentation skills and demonstrated leadership and ability to influence peers and leaders without formal authority.

Preferred Skills:

• 3+ Years data analysis to understand transaction trends and data quality of Core Bank capabilities.
• Prior IT integration background to document detailed requirements to include functional and non-functional requirements.
• 5+ years working in Agile delivery teams.

Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average. 

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours. 
  
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Relocation assistance is not available for this position.

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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.