Senior Manager, Research Services

ICON Clinical Research Baton Rouge, Louisiana
senior manager research training team meetings people management icon departmental research site management metrics
October 11, 2022
ICON Clinical Research
Baton Rouge, Louisiana
FULL_TIME
At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That's our vision. We're driven by it.

And we need talented people who share it.If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

+ Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance. + As a Manager, the employee is expected to recognize the importance of and create a culture of process improvement with a focus on streamlining our processes, adding value to our business and meeting client needs. + Ensure appropriate issue escalation of findings related to the quality of performance of monitoring or site management activities + Provide feedback on the development and implementation of formal CRA and RMA training tools and presentations + Implement agreed corrective actions and/or further training as required + Conduct timely performance reviews and appraisals for assigned RS staff.

Ensure clear goals are set + Travel (approximately 25%) domestic and/or international OVERALL + Guide training and development of RS staff in an effort to ensure they have the necessary skills to deliver on ICON's standards, targets and expectations + Interview, evaluate and recommend new RS hires + Ensure induction and orientation for newly hired staff occur + Set performance objectives with the RS staff; provides feedback effectively + Identify areas of personal strength and areas for further development of RS staff + Liaise with internal and external clients on RS related matters, as necessary + Relate skillfully at an interpersonal level and influence staff and colleagues when necessary + Manage personal, group and inter-group/departmental conflicts effectively + Ensure timely reporting of hours for self and staff in Planview + Build and lead a team that is creative, customer focused and capable of decision making, objective setting, planning and problem solving + Conduct regular 1:1 meeting with staff and leads regional team meetings + Provide input on promotion recommendations + Assist staff with prioritizing activities and tasks + Develop a work culture which is focused on customer service, results and continuous change + Oversee implementation of study monitoring plans/metrics as appropriate and agreed upon + Actively participate in process improvement initiatives + Actively participate in regular meetings with Project Managers to discuss project strengths and challenges associated with recruitment, site communications and site responsiveness + Provide coaching/mentorship to the Research Services Group Managers; provides strategic guidance for professional development of RS staff + Coordinate the development of site management reports need to track departmental and project-level metrics. + Contributes to proposal development and participate in bid defenses, as needed + Participate in regular meetings with RS staff and PMs/Directors to discuss project strengths and challenges associated with site identification, recruitment, site management and site retention. + Participate in Project Status Meetings (PSM) and Lesson Learned Meetings (LLM) as needed.

+ Liaise with RS Group Managers, PM/Directors and Corporate Training to ensure that training needs are identified, training is being provided and that Research Services staff are working to a satisfactory standard + Assess overall workload of global group on an ongoing basis, provide feedback to Group Managers, PM/Directors and PRM as appropriate + Actively participate in departmental process improvement initiatives COMMUNICATION + Proactive interaction with study team and site staff + Produce clear, substantive and effective written communications + Provide and receive constructive feedback; appreciate team goals, respect others point of view and seek advice when appropriate BUSINESS DEVELOPMENT + Participates in business development activities, as appropriate TEAMWORK + Train and mentor staff + Work effectively in a complex business environment including remote staff, subcontractors and external collaborators + Work in collaboration with internal and external colleagues to meet project objectives, timelines, and budget + Support and follow departmental policies and procedures + Participate in team meetings to maintain effective lines of communication + Complete special projects and miscellaneous assignments as needed PERSONAL/PROFESSIONAL DEVELOPMENT + Seek opportunities to demonstrate leadership and enhance own professional growth + Active participation in Lunch and Learns, Journal Clubs, or other internal company training sessions + Keep current on industry trends and news LEADERSHIP + Contribute to the organization, management and vision of RS + Actively participate in RS management activities and initiatives + Responsible for development and maintenance of practice-specific process documents (eg, SOPs and Best Practice Guidelines) + Responsible for ensuring team compliance with all relevant RS SOPs and Best Practice Guidelines + Contribute to the development and tracking of practice goals, budgets, and other financial metrics for MANAGERIAL/ADMINISTRATIVE + Work independently; successfully handles complex tasks/assignments + Ensure project activities are consistent with project requirements and scope ADAPTABILITY + Able to adapt to changes in deadlines and changes in the nature of assignments. + Able to appropriately prioritize competing demands. PROBLEM-SOLVING + Makes appropriate use of available technology and tools in seeking and implementing solutions.

+ Capable of seeking and implementing standard and alternative solutions to problems. + Works well with other individuals and departments to solve problems. + Anticipates problems before they occur and seeks solutions.

+ Does not let obstacles prevent completion of assignment; proactively seeks appropriate alternative solutions. + Capable of identifying and addressing issues that delay or disrupt projects. WORK QUALITY + Lead by example; inspire others to perform high quality work in a timely fashion.

+ Other duties as assigned Benefits of Working in ICON:Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.We offer very competitive salary packages.

And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below..


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