Customer Success Specialist, for healthy vegan food & lifestyle! Tempe, AZ

_"Exemplary service! An absolute joy to deal with LeafSide. Gold standard customer service experience! Thank you!" - LeafSider, Mark F._

Are you wanting to make a difference every day, for people's health, animals, and the planet working with a passionate vegan team?

Are you super-organized, curious, self-motivated , and looking to accelerate your career, within a fast-paced mission-driven organization?

If so, we have a great opportunity for you!

As a Customer Success Specialist , you'll be responsible for helping current and prospective customers with their various needs via email, phone, chat, and social media.

We're looking for a fellow vegan who is a detail-oriented self-starter to work in our office in Tempe, Arizona (our only location; relocation budget available). LeafSide is a fast-growing company, offering innovative 100% whole-food plant-based (WFPB) meal packs. Our mission is to make healthy, nutritionally-optimal, whole-food plant-based eating so easy and enjoyable, that it becomes a societal norm.

Salary & Benefits

This is a full-time role, Monday through Friday, 40 to 45 hours/week.
We offer starting pay of $40,000 per year, depending on experience and qualifications. Further pay increases, bonuses, and responsibilities will be offered based on performance, your skills development, and your initiative and drive and for great performance, reviews and raises will come quickly.
PTO is over 3 weeks annually (6 paid holidays, 5 sick days, 7 vacation days), accrued per pay period; sick and vacation time can be used interchangeably.
Health, dental, and vision insurance available. Employee Assistance Program available.
Monthly team events: ie. volunteering at local animal sanctuaries, community gardens; pizza parties; birthday treats.
Complimentary LeafSide meals every day ($2,500+ value yearly), and employee discount on LeafSide products. Unlike most food companies, we eat our food daily, as we know it powers us with superb nutrition to perform at our best!

Qualifications

Customer Support Experience : You have at least 2 years of customer support work experience, and you're enthusiastic about helping our customers achieve their health goals.
Communication Skills : You have excellent verbal and written communication skills and strong listening and organizational skills with proven attention to detail.
Nutrition Knowledge: You're familiar with whole food plant-based/vegan nutrition knowledge of Dr. Greger's Daily Dozen and additional nutrition education is helpful (i.e. documentaries, podcasts, other reading/videos).
Organization & Related Skills : You are highly organized with your time, and attention, as well as both paper and online documents; and you are more than proficient with office software/applications. Ideally, you're able to solve most common technology questions/issues independently.
Strong Interpersonal Skills : Adjectives that apply to you include personable, professional, diplomatic, energetic, adaptable, and trustworthy.
Independent Problem Solver: Use sound judgment and enthusiastic persistence to achieve goals; demonstrate flexibility to adapt to changes and handle multiple competing tasks & demands.
You're passionate about LeafSide's mission and committed to being a stellar example to others by living the vegan/WFPB lifestyle.

Responsibilities/Duties

Customer Service & Support

Provide superior service to customers' inquiries, by communicating appropriately, accurately, and efficiently via email, chat, text, & calls.
Be a general advisor to both customers and prospects.
Communicate with appropriate staff members to ask questions, and provide updates.

Metrics Tracking, Analysis & Reporting

Create & update Key Performance Indicators (KPIs), and use spreadsheets to track relevant data daily.

Learning & Self-Improvement

Continually learn about the vegan/WFPB lifestyle via podcasts, books, documentaries, etc.
Other Responsibilities depend on your background, motivation, and commitment to growth. : -)

Pssst If you've read this far and want to stand out from the majority of candidates : Be sure to tell us very clearly whether you're vegan and where you are in your vegan journey, why you want to work with us, AND be sure to complete the Indeed Assessments, so that your application is not left incomplete. : -)

The assessment and phone interview are a required part of your application and your application will not be considered if it is not completed.

Also, we use Indeed messaging for all initial communications . To be sure to receive important messages about interviews and on-site visits, turn on SMS alerts for Indeed, and/or for this particular job. Due to many applications, if we message you and don't hear back, we'll assume you're no longer interested, which could be unfortunate if Indeed messages are just sitting in your junk email folder. Thanks!

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:
Dental insurance
Employee assistance program
Employee discount
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday

Ability to commute/relocate:
Tempe, AZ: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
Hi, please tell us about you: What are your top strengths and experiences, that make you a great fit for this position? And, why do you want to work with us? Please include the answers to these questions in a separate cover letter, in addition to your resumé. REQUIRED
How long have you been vegan, and what motivates your vegan journey? REQUIRED

Experience:
Customer relationship management: 2 years (Preferred)

Work Location: One location