Patient Registration Specialist

• Overview* Dignity Health Woodland Memorial Hospital is Yolo County s largest health care provider serving the community since 1905. Woodland Memorial Hospital is a 108-bed acute care facility offering the most comprehensive range of health care services in Yolo County including inpatient and outpatient surgical services family birth center/labor and delivery emergency services home health services palliative care inpatient mental health services sleep disorders center and cancer care services. With strong ties to our community we believe in providing compassionate high-quality health care to you and your family close to home. Woodland Memorial Hospital is part of Dignity Health one of the nation s largest health care systems with a 22-state network. For more information please visit our website at www.dignityhealth.org/woodland.
• Responsibilities*
• Position Summary:*

Employing excellent customer service skills, the Patient Registration Specialist is responsible for ensuring a positive patient experience throughout the registration, insurance verification, benefit analysis, and financial clearance process. Primary duties include appropriate patient identification, financially clearing patients during the pre-registration, registration, admission process and prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment and Billing Assistance Program as well as government and non-government based payment assistance programs. The Patient Registration Specialist ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered.

In addition, the Patient Registration Specialist determines and collects the patient's financial liability and/or arranges payment plans. The Patient Registration Specialist is an information source for patients and families by explaining organization policies, patient financial responsibilities and Patient Rights and Responsibilities.

• Qualifications*
• Minimum Qualifications:*
• High school diploma, GED or equivalent
• Minimum of two (2) years of experience working in a hospital's Patient Registration department, healthcare insurance company, revenue cycle vendor and/or other revenue cycle-related role
• Minimum of one (1) year of experience in customer service, preferably in a healthcare environment
• Thorough understanding of insurance policies and procedures
• Working knowledge of facility pricing structure and cost estimates
• Basic knowledge of ICD-10 and CPT terminology
• Working knowledge of medical terminology
• Able to perform basic mathematics for payment calculation
• Experience in requesting and processing financial payments
• Intermediate to advanced computer skills
• Excellent interpersonal, communication and customer service skills
• Preferred Qualifications:*
• Three (3) years of experience working in a hospital's Patient Registration department, healthcare insurance company, revenue cycle vendor and/or other revenue cycle-related role
• Thorough knowledge of charity care programs as well as various government and non-government payment assistance programs preferred