Regional BPI/SAP Trainer

Airgas Inc Appleton, WI, WI
bpi trainer training bpi team content trainer google operating operating systems customer experience virtual travel
November 12, 2022
Airgas Inc
Appleton, WI, WI
FULL_TIME

R10003970 Regional BPI/SAP Trainer (Open)


Location:


Roseville, MN - FillingAppleton, WI - Filling


How will you CONTRIBUTE and GROW?


Position: Regional BPI/SAP Trainer



  • Roseville, MN or Appleton, WI

  • Monday- Friday, First Shift!


The BPI/SAP Trainer is responsible for training and aiding coordination efforts of all customer-facing associates on all applicable Airgas systems and processes including SAP, Google Kite, Business Warehouse, and others. Candidates should be proficient in all Airgas operating systems and able to effectively deliver training to a variety of associates including: New hire, acquisition, and retraining existing associates needing to expand their knowledge on Airgas systems. This role is responsible for creating a high level of competency and practical use in all Airgas operating systems for all customer facing associates which will ultimately lead to an improved customer experience due to reduced errors and increased accuracy.



  • Work closely with the Regional Leadership team and Area Branch Operations Coordinators (ABOC's) to identify SAP skill gaps and develop specific training content to address and eliminate identified gaps

  • Deliver hands-on, classroom and / or virtual training to associates


o Prepare and facilitate scheduled training sessions


o Manage attendance and administer training content


o Collaborate with business team members in a positive and constructive manner


o Communicate with Branch, District, and Area leaders to continually improve the effectiveness of training in improving customer experience



  • Develop and maintain training content including all materials and aids


o Work with business partners to develop and/or maintain virtual and classroom training content including training aids, documents, videos, webinars, and "quick tips"



  • Support in-person development during branch and plant site assignments


o Work one-on-one or in small groups performing "on the job" training




  • Identify and set up training rooms at key branch locations across the North Central region utilizing specific equipment for SAP/BPI training




  • When not actively engaged in training, provide support associates via phone, chat, or email for immediate assistance with SAP



  • Additional projects and duties as assigned


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Are you a MATCH?



  • Bachelor's Degree or equivalent work experience

  • Strong written and verbal communication skills

  • Strong knowledge and experience in SAP

  • Strong organizational and project management skills

  • Understanding of our business - including branch or plant activities and working SAP knowledge

  • Analytical and planning skills - assess and address training needs, as a whole and individually

  • High level of administrative skills - managing an intense travel schedule and training program duties

  • Effective presentation skills - must create a positive learning environment and be comfortable in front of a group

  • Excellent communications skills - able to express themselves clearly and concisely

  • Team player - willing to listen, learn, participate, challenge, contribute in a team environment

  • Solid work ethic - able and willing to work long hours to prepare end users for using SAP

  • Proficient in Google Workspace; Slides, Sheets, Docs, Gmail, Chat, Meet

  • Willing to travel up to 75% depending on needs of the business, including nights/weekends when required

  • Ability to work within other time zones when not traveling

  • Adhering to company and site specific safety measures


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Your differences enhance our performance


At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.


We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.


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