Director of Ticket Operations, Department of Athletics

Wake Forest University Winston-Salem, North Carolina
director ticket operations operations athletics manages cover letter education operations strategy operational team exempt departmental
Application Instructions

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Worklet and select Find Jobs. Locate the position and click Apply. Update your Education and Job History.
  • Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
Job Description Summary

Implements strategic planning and manages the day-to-day operations within their areas of responsibility. Manages execution of the strategy of the functional or sub-functional area through a group of subordinate managers, supervisors, or individual contributors. Primary function is both operational and strategic.

Job Description

Essential Functions:
  • Directly manages a team of others, usually exempt professional staff; has full HR responsibility for direct reports (i.e., hire and termination).
  • Leads by example with high personal expectations and appropriate advocacy for the department.
  • Sets development plans and goals for upcoming year for their team members.
  • Contributes ideas and viewpoints on strategic and operational plans; develops annual departmental objectives and goals.
  • Manages partnership with Fevo and Paciolan to increase group sales
  • Manages partnership with RevelXP and Tailgate Guys
  • Manages ticket operations for assigned sports including programming, renewals, invoicing, seat relocations, digital ticketing management, and post-season processes
  • Decisions are complex in nature and focused on ensuring departmental objectives are met.
  • Consults with others in functional area for input on decisions and receives input on decisions from Assistant/Associate Vice President/Department Head as needed to ensure alignment with functional strategy.
  • Manages staff and/or student workers
  • Budgetary responsibilities
Required Education, Knowledge, Skills, Abilities
  • Bachelor s degree and five years of related experience.
  • Knowledge of Paciolan Ticket System applications.
  • Knowledge of NCAA rules as they pertain to intercollegiate ticket operations.
  • Proficiency in Microsoft Office, the internet, and other relevant software.
  • Ability to handle sensitive information in a confidential manner.
  • Ability to present and display professional demeanor at all times.
  • Excellent interpersonal, communication, and time management skills.
  • Ability to organize workflow and coordinate activities.
Preferred Education, Knowledge, Skills, Abilities
  • Master s degree.
Accountabilities
  • Responsible for own work.
Additional Job Description

Wake Forest University requires proof of full vaccination with an FDA approved or authorized COVID-19 vaccine for all positions posted on or after September 13, 2021. Wake Forest University requires that you provide satisfactory proof of full vaccination status to Human Resources within three days of your hire date. You must also maintain full COVID-19 vaccination status, as classified by the CDC, during your employment at Wake Forest University.

Consistent with federal, state and local law, Wake Forest University will consider accommodations for disability- and religious-based reasons unless providing an accommodation would result in an undue hardship to the University.

If you seek an accommodation from the vaccination requirement for disability- or religious-based reasons, you should contact Human Resources.

New employees who are hired into positions posted prior to September 13, 2021, offers of employment made to new employees prior to that date, and employees for positions at Graylyn Conference Center are generally exempt from the vaccination requirement unless the employee s position is otherwise subject to a vaccination requirement due to the essential components of the position as described in Policy.

Time Type Requirement

Full time

Note To Applicant

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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