Operations Director, Development, Department of Athletics

Wake Forest University Winston-Salem, North Carolina
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Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Career Worklet and select Find Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

Under minimal supervision, performs a variety of tasks and functions pertaining to overseeing daily business activities for Development Operation. Responsible for managing resources, implementing operational plans and ensuring that procedures are carried out properly. Responsible for evaluating organizational efficiency and making changes to maximize staff productivity. Responsible for helping to coordinate, analyze, and expand the prospect management plan for each development officer. Performs a variety of tasks to assist with external facing unit of the Athletics Department at key donor driven events.

Job Description

Essential Functions:

  • Manages intern program for Athletic Development. Hires, trains, and supervises several interns per semester. Provides orientation and updates intern manual. Ensures intern program provides outstanding learning opportunity under regulatory guidelines.

  • Oversees development of department-wide student volunteer and intern program. Markets student internship opportunities, interviews candidates, coordinates with athletic units to place students in appropriate internship programs, approves internship program descriptions and applications, and assesses programs to ensure learning objectives are reached.

  • Oversees office administration for Athletic Development. Uses initiative and judgment to prioritize, plan and organize a smooth office operation for several administrators.

  • Conduct monthly review of the Prospect Plans and Steps report with the Development Officers to ensure execution on prospect plans.

  • Assist with football and basketball game day administrative duties and signature events.

  • Use Deacon Advancement Database (DAD) to effectively maintain prospect information, including all related fundraising modules to ensure individual and team goals are being met in a timely manner.

  • Proactively partner with members of the major gifts team to create individual processes to ensure timely action on items required to be documented within DAD (i.e. call reports and portfolio assignment updates), preparation for visits and events, and follow-up items.

  • Oversees agendas and action items for various Development meetings. Assists with holding staff accountable by capturing effective action items with follow up.

  • Responsible for facility management (booking space, elevators/doors)

  • Customer service – answering the Deacon Club main line (able to answer/address most/basic DAD/Pac questions)

  • Assist with inputting invoices relating to the Moricle Society, ILC, Development, and Varsity Club cost centers

  • Other duties as assigned.

Required Education, Knowledge, Skills, Abilities:

  • Bachelor’s degree plus three to five years related experience, or an equivalent combination of education and experience.

  • Knowledge of office management principles and procedures.

  • Ability to organize workflow, manage resources, and coordinate activities.

  • Skill in MS Office products (Word, Excel, PowerPoint, E-mail), and other relevant software. Ability to learn new software necessary to assist in office administration.

  • Skill in operating and maintaining peripheral office equipment such as copiers and fax machines.

  • Ability to transcribe dictation with accuracy and attention to detail.

  • Demonstrated effective communication skills, both verbally and in writing; strong interpersonal skills.

  • Ability to work collaboratively with all members of a diverse community to manage a variety of tasks and complex projects with follow through and completion in a timely manner.

  • General knowledge of budget development and fiscal management.

  • Demonstrated ability to analyze and interpret policies and procedures, budget guidelines, etc.

  • Ability to manage and maintain confidentiality of information.

  • Ability to make independent decisions, demonstrating sound judgment, and discretion.

  • Ability to research and resolve office management problems and questions.

  • Able to meet the requirements of the University's automobile insurance policy.

Preferred Education, Knowledge, Skills, Abilities:

Previous experience with all types of office procedures, reporting, & protocol preferred. Experience supervising staff preferred.


Responsible for own work

Additional Job Description

Wake Forest University requires proof of full vaccination with an FDA approved or authorized COVID-19 vaccine for all positions posted on or after September 13, 2021. Wake Forest University requires that you provide satisfactory proof of full vaccination status to Human Resources within three days of your hire date. You must also maintain full COVID-19 vaccination status, as classified by the CDC, during your employment at Wake Forest University.

Consistent with federal, state and local law, Wake Forest University will consider accommodations for disability- and religious-based reasons unless providing an accommodation would result in an undue hardship to the

If you seek an accommodation from the vaccination requirement for disability- or religious-based reasons, you should contact Human Resources.

New employees who are hired into positions posted prior to September 13, 2021, offers of employment made to new employees prior to that date, and employees for positions at Graylyn Conference Center are generally exempt from the vaccination requirement unless the employee’s position is otherwise subject to a vaccination requirement due to the essential components of the position as described in Policy.

Time Type Requirement

Full time

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

ke Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

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