Associate Training Specialist for Medical Aesthetic Technology Company

We are looking for an ambitious, energetic, flexible Associate Training Specialist to join our team! You must have a desire to constantly learn and be eager to develop your knowledge, and project-management (PM) skill set. We are a technology company, so you must be tech-savvy and have the personal initiative to keep up in a very fast-paced environment.

Your Impact & Contribution

As an Associate Training Specialist at Aesthetic Record, you will manage relationships with our clients, improve customer satisfaction, onboard new clients, and help them resolve issues. You will also be empowered to help us evolve by owning critical process improvements and leading special projects.

In addition, you will be responsible for jumping in and helping with additional tasks when needed - we thrive on a start-up culture, so everyone works closely together!

Your Professional Learning Journey

This is an invaluable learning opportunity to be a part of the two fastest growing segments in the US: Technology and Aesthetics. As part of Aesthetic Record, you’ll work hand-in-hand with some of the country’s largest Medical Spas learning the daily operations of a thriving industry. As a key member of our growing technology platform, you will be integral in tripling Aesthetic Record’s market share in the next year. Lastly, if you are eager to understand the latest tech developments like Artificial Intelligence (AI) or Machine Learning (ML), you’ll be on the cutting edge of using these sophisticated programs as they apply to software-as-a-service (SAAS).

Our Software Platform

Aesthetic Record is an EMR (Electronic Medical Records) & Practice Management Software Solution system for doctors, nurses and aesthetic providers. We have an app, desktop version and an ipad version. To prepare yourself for the interview you can download our app from the app store and visit our website at . The position entails communication with stakeholders, doctors, nurses, and aesthetic providers on a daily basis.

If you are an enthusiastic team player who is ready to enter into a professional development crash-course, build your training tool belt and project management abilities, and you have an outgoing and energetic personality, we would love to meet with you!

Your Responsibilities and Duties

Provide solutions for customers by clarifying the customer's concerns, determining the cause or obstacle, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Must love to teach and train customers. Your day to day will encompass training customers on how to use the system.

Must be able to articulate a situation and then provide the best result for the customer based on offers that Aesthetic Record encompasses.

Perform needs-assessment & present sales solutions to delight customers with an exceptional experience.

Build trusting, sustainable client relationships through open and interactive communication.

Project Management skills are also required.

Strong time management skills. In between training customers, you will have tasks to build their accounts and coordinate with them in order to meet a specific deadline.

Technologically savvy - zoom, gmail, zoho, asana

Requirements

Associates Degree or Higher

Aptitude for Technology, High learning agility, Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Presentation Skills, Tech skills, Learning Agility, Organization

Benefits

Monthly Bonus Structure

2 Weeks PTO

Medical, Vision & Dental Insurance

401K

Bonus & Incentive Pay