Part Time Lead Supervisor/Key Holder

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to
directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows
exemplary performance behaviors, not only with work performed, but by representing Coach at its highest
standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store
environment.
Sample of tasks required of role:
SALES:
 Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and
Assistant Store Manager(s) that align with Company priorities and values
 Endorses, models and develops team to deliver Coach’s Selling and Service expectations
 Enforces sales strategies, initiatives and growth across all categories
 Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and
personal selling techniques to contribute to overall store and financial results
 Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven,
including through team selling and selling to multiple customers
 Productivity Management: holds sales team accountable for personal sales
 Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s);
monitoring process over time to achieve business goals and objectives
 Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to
deliver business results
 Creates positive impressions with store team and customers by bringing best self to work through business
attire consistent with Coach’s Guide to Style
 Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events,
local associations, mall initiatives)
 Sensitive to customer and team needs and tailors approach by reading cues
 Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or
District Manager as appropriate
 Develops both self and individual product knowledge skills and remains aware of current collections
 Understands the positive sales impact staffing has on the business and recruits accordingly
 Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize
Company tools; delegates and empowers others and encourages individual growth
 Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and
performance development
 Regularly provides feedback to others; coaches performance to a higher standard; provides constructive
feedback to Store Manager(s) and Assistant Store Manager(s)
OPERATIONS:
 Manages daily operational tasks according to Coach standards, switching gears based on the needs of the
business both seamlessly and pro-actively
 Demonstrates strong business acumen
 Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a
calm and professional demeanor
 Maintains interior and exterior upkeep of the building with partnership from the corporate office
 Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate
partners, as necessary
 Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Plano, TX 75024: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location