Delivery Clerk

Advantage Healthcare Services Garden Grove, California
delivery delivery pharmacy team patients insurance healthcare health medical customer service communication driver's license front desk
September 23, 2022
Advantage Healthcare Services
Garden Grove, California
FULL_TIME

Pharmacy Delivery Clerk
About us

Advantage HealthCare Services made the decision to take the concept of full-service pharmacy to the next level for patient concentric attention and services. Our experience led us to observe what was missing in a standard pharmacy environment and we established a commitment to address the many facets of health that can encourage and inspire patients.

Our approach encompasses both the medical and the emotional support that can take a patient on the journey from medical application to improved lifestyle and wellness. Each of our locations works together to offer mainstream, holistic and integrative solutions for broad-spectrum access to both walk-in patients and those that we serve throughout Southern California.

The proactive attitude of attention and care allows us the opportunity to be with a patient during all aspects of their treatment and therapies. Our group works in tandem with a patient’s medical team to consult, observe and intervene when the need arises for complete collaborative healthcare.

We believe that full patient engagement not only elevates the potential for a patient to achieve their wellness goals, but through interaction can help to assure that they receive the attention that they require.

We believe that our approach differentiates Advantage Healthcare Services and allows us to be a full pharmacy solution that embraces the varied requirements of today’s patients.

Delivery Clerk Role

The Delivery Clerk is responsible for overall assisting delivery coordinators by managing the deliveries according to customers’ requests, as well as providing customer service at the front desk to our walk-in patients. On occasion, this team member is required to meet our drivers, ranging from Los Angeles to San Diego. This pharmacy team member will be required to document important notes and patient information in the company’s software system, resolve any delivery-related phone calls, and be in charge of communication with our drivers.

The ideal candidate possesses exceptional communication skills, has a passion for customer satisfaction, and is able to work efficiently and independently. Due to our specific patient population, we are seeking a candidate, who is heavily organized, detail-oriented, flexible, and is able to resolve inquiries in a fast-paced environment. We offer our full time employees life, health, vision, and dental insurance, as well as paid time off and 401k. We also reimburse any mileage driven by our delivery team at the California Reimbursement Rate, which is currently $0.625 per mile.

Requirements:

  • Possess strong communication skills, dependability, and punctuality
  • Valid driver's license
  • Reliable means of transportation
  • Clean driving record
  • Strong attention to detail
  • Must be comfortable in communicating with patients in-person and over-the-phone
  • Must have a passion in providing customer satisfaction
  • Ability to take initiative and problem solve in a high-paced environment
  • Execute tasks efficiently as directed
  • Willingness to learn new tasks and grow within the company
  • Ability to effectively work together with team members

Basic responsibilities will include:

  • Resolve any delivery issues, going above and beyond to ensure clients receive their packages
  • Coordinate all forms of delivery of patient medications
  • Provide customer service at the front desk
  • Assist team members when needed
  • Maintain a clean and organized work environment
  • Adhere to patient confidentiality in accordance with HIPAA
  • Answer telephones with appropriate greetings and provide solutions with excellent customer service
  • Return medications to stock, and assist in putting away ordered medications
  • Operate a personal vehicle to assist in delivering medications, as needed
  • Be able to adapt to any changes, as needed
  • Other duties as assigned

Preferred Qualities (not required):

  • Prior experience as Delivery Driver or related fields
  • Prior experience as Pharmacy Clerks or related fields
  • Bilingual (English, Spanish)

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

COVID-19 considerations:
All surface areas are sanitized daily and employees are instructed to maintain social distancing as often as possible.

Ability to commute/relocate:

  • Garden Grove, CA 92845: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have a reliable means of transportation?

Experience:

  • Delivery driver: 1 year (Preferred)
  • Pharmacy: 1 year (Preferred)

Language:

  • Spanish (Preferred)

License/Certification:

  • Driver's License (Required)

Work Location: One location


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