Phone and Intake Screener

Portland Psychotherapy Clinic, Research, & Training Center is a locally owned social enterprise that seeks to provide high-quality, inclusive, and evidence-based mental health services to our community. We also provide professional education and conduct research.

We are seeking a part-time Phone and Intake Screener to join our team. The Phone and Intake Screener responds to new inquiries in order to match them with appropriate services. They will also help with administrative, medical billing tasks, and minimal office maintenance tasks as needed. This is a part time position expected to be around 20-25 hours per week.

About our organization

Are you seeking a supportive atmosphere that helps you be your best and that supports you to continue to develop your skills, but also encourages you to live a balanced life and not overwork? We provide lots of support for staff professional development and also support staff in finding balance so that they can have a great life outside of work as well.

Do you value diversity and inclusivity in your work? We do too and are continually working to do better in being more inclusive, socially just, and more culturally sensitive in our work. Our team is multicultural and anti-racist. Our diversity includes staff who identify as Asian, Latinx, mixed-race, LGBTQ, first generation immigrants, first generation college students, and others. We are seeking to expand the diversity of our staff to further expand who we can be of service to.

Do you want to work for a local company that really cares about their team and their community versus some online company or huge organization with lots of bureaucracy? We are a local business with about 20 employees and have worked hard to develop a culture that makes this a great place to work with lots of flexibility and support. As a social enterprise our bottom line isn’t about creating profits for our owners, but rather it is to have a meaningful impact in our community and in our field.

To learn more about our company visit us at: www.portlandpsychotherapy.com/about. Portland Psychotherapy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What we offer:

• Flexible schedule
• A great place to work that supports you in your development

Job duties include

• Screen and assess incoming contacts to determine services needs
• Develop knowledge of organization and community resources for case coordination
• Verify funding sources, including insurances, co-payments, co-insurance and/or deductibles
• Assess for risk and provide immediate referral to crisis services when necessary or develop crisis plan
• Administrative duties include sending faxes, data entry, preparing mailings, archiving files, and light office maintenance/cleaning (sweeping, picking up trash outside the building, taking out trash & recycling)
• Maintains culturally responsive, anti-racist, and anti-oppressive approaches in all aspects of work

Qualifications

• Bachelor’s Degree OR three years of applicable education/work experience related to social services OR meet QMHA requirements under State of Oregon Administrative Rules
• A kind person
• Proficient computers skills in using spreadsheets, email, and word processing software
• Excellent phone and customer service skills
• Organization and time management skills
• Detail oriented, accuracy in details is of high importance
• Ability to work independently
• Strong respect for confidentiality and privacy of clients
• Willingness to pitch in wherever help is needed
• Minimum of 1 year of experience in an office environment

Desirable qualifications

• Microsoft Office Experience
• Previous experience with Medicaid services
• Knowledge of OHP services in Oregon
• Previous experience working in mental health setting
• Experience with electronic health records

To apply, please submit cover letter and resume. Applications with no cover letter will not be reviewed.

Please DO NOT call us or walk-in about the position.

• Location: N Portland – N Williams
• This is a part-time job
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Flexible schedule

Healthcare setting:

• Outpatient

Schedule:

• Monday to Friday

COVID-19 considerations:
Mental health outpatient services are considered a healthcare facility requiring masks be worn in building. Masks can be removed once you are alone in your office with the door closed.

Ability to commute/relocate:

• Portland, OR 97227: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Office experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Word processing: 1 year (Preferred)
• Time management: 1 year (Preferred)

Work Location: Hybrid remote in Portland, OR 97227