Athletics Ticketing Strategist
NCAA
Lexington, Kentucky
athletics
ticketing
strategist
operations
ticketing
director
ticket operations
events
sports
education
athletics
mobile
supervision
January 31, 2023
NCAA
Lexington, Kentucky
Details
Posted:
26-Dec-22
Location:
Lexington, Kentucky
Type:
Full-time
Categories:
Operations
Operations - Ticket Office
Sector:
Collegiate Sports
Salary Details:
Required Education:
4 Year Degree
Internal Number:
RE37742
UK Athletics is seeking an experienced ticketing professional to join our team in the position of Associate Director, Ticket Operations. This position reports to the Director of Ticket Operations and is responsible for independently managing high-level, day-to-day operations of the ticket office unit. The individual chosen for this position will serve as the primary Ticket Manager for multiple sports (currently assigned Baseball and post-season Soccer) and will administer all facets of ticketing and game day operations for these events throughout the year. With limited assistance from the Director of Ticket Operations, this position is also responsible for the oversight of access management systems at all ticketed events, including but not limited to setup/operation of ticket scanners, access points, mobile help zones and related equipment needs.
The Associate Director will also manage the student worker program for the ticket office unit, including hiring, scheduling, supervision, training, assignment of work, and ongoing feedback/evaluation. This position also works collaboratively to manage daily functions within the ticket office unit, including ticket fulfillment, mobile ticketing troubleshooting and fan education, development/support of processes for ticket sales account executives, and assisting with front-line customer service/escalated issues during periods of high-volume activity. The Associate Director will also have a supervisory role on Football and Men's Basketball gamedays and may assist with other ticketed events as needed. Position requires the ability to work extended hours, including nights, weekends, and holidays as needed.
The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Quick Link:
/ukjobs.uky.edu/postings/441235
Preferred requirements:
At least two years of full-time, progressively responsible experience in ticketing, preferably in college athletics.
Prior experience excelling in a high-volume, fast-paced, detail-oriented environment.
Prior experience with supervision of staff, cash-handling, reconciliations, and business procedures.
Prior experience and knowledge of sport ticketing responsibilities, including season ticket renewals, distribution processes, and gameday operations.
Prior experience with Archtics and Ticketmaster suite of products (or similar ticketing system) at an intermediate/advanced skill level.
Familiar with Division I NCAA and SEC procedures and protocols.
Posted:
26-Dec-22
Location:
Lexington, Kentucky
Type:
Full-time
Categories:
Operations
Operations - Ticket Office
Sector:
Collegiate Sports
Salary Details:
Required Education:
4 Year Degree
Internal Number:
RE37742
UK Athletics is seeking an experienced ticketing professional to join our team in the position of Associate Director, Ticket Operations. This position reports to the Director of Ticket Operations and is responsible for independently managing high-level, day-to-day operations of the ticket office unit. The individual chosen for this position will serve as the primary Ticket Manager for multiple sports (currently assigned Baseball and post-season Soccer) and will administer all facets of ticketing and game day operations for these events throughout the year. With limited assistance from the Director of Ticket Operations, this position is also responsible for the oversight of access management systems at all ticketed events, including but not limited to setup/operation of ticket scanners, access points, mobile help zones and related equipment needs.
The Associate Director will also manage the student worker program for the ticket office unit, including hiring, scheduling, supervision, training, assignment of work, and ongoing feedback/evaluation. This position also works collaboratively to manage daily functions within the ticket office unit, including ticket fulfillment, mobile ticketing troubleshooting and fan education, development/support of processes for ticket sales account executives, and assisting with front-line customer service/escalated issues during periods of high-volume activity. The Associate Director will also have a supervisory role on Football and Men's Basketball gamedays and may assist with other ticketed events as needed. Position requires the ability to work extended hours, including nights, weekends, and holidays as needed.
The University of Kentucky considers the health, safety and well-being of our entire community to be a top priority. In alignment with this priority, all new hires must provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. For areas that fall under the federal CMS mandate, start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Quick Link:
/ukjobs.uky.edu/postings/441235
Preferred requirements:
At least two years of full-time, progressively responsible experience in ticketing, preferably in college athletics.
Prior experience excelling in a high-volume, fast-paced, detail-oriented environment.
Prior experience with supervision of staff, cash-handling, reconciliations, and business procedures.
Prior experience and knowledge of sport ticketing responsibilities, including season ticket renewals, distribution processes, and gameday operations.
Prior experience with Archtics and Ticketmaster suite of products (or similar ticketing system) at an intermediate/advanced skill level.
Familiar with Division I NCAA and SEC procedures and protocols.
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