Director of Quality

Friday, April 5, 2024

DeKalb Community Service Board (CSB) is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured.

As a public, not-for-profit organization, the DeKalb CSB operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff.

Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential. DeKalb CSB is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). Read more on our recent CARF accreditation here.

GENERAL DUTIES AND RESPONSIBILITIES:

• Provides oversight for the Department of Performance and Quality Improvement, including Quality Assurance, Performance Improvement, and Workforce Development.
• Develop and monitors departmental goals in alignment with the organization s mission and vision, maximizing departmental capacity.
• Supervising managers and leads to ensure adherence to organizational policies and procedures.
• Oversees implementation of activities outlined in the organization s Quality Improvement Program plan.
• Directs needs-based workforce development programs and initiatives.
• Develops and monitors external corrective action plans for adherence.
• Establishing and maintaining direct relationships with external partners to achieve organizational strategic goals.
• Assists with and leads external audits, surveys, and reviews.
• Develops and reviews standard operating procedures.
• Serves as a subject matter expert for staff and Executive Leadership teams.
• Duty to ensure adherence to industry-specific regulations, standards, and compliance requirements
• Additional responsibilities may be assigned by management.

SKILLS:

• Leadership abilities
• Strong proficiency in written and verbal communication
• Analytical acumen
• Project Management
• Competency in quality assurance processes
• Proficiency in computer knowledge

MINIMUM QUALIFICATIONS:

• Five years of experience in performance or quality improvement.
• Three years of management experience
• Bachelor's degree in Public Administration, Business, Healthcare Administration, Human Service or related field

PREFERRED QUALIFICATIONS :

• Four years or more of management experience
• Demonstrated project management background
• Master's degree or higher in a related field
• Project Management Certification

WORK ENVIRONMENT:

• Primarily based in a business office setting with occasional travel required for service locations, meetings and training. Potential eligibility for a hybrid schedule.

SALARY RANGE:

• $85,000-$95,000

DISCLAIMER:

May require occasional evening or weekend hours for retention, storage, document maintenance, audits, and project implementations .

Applicants who require accommodations should contact Human Resources.

Pre-employment drug screening will be required. Applicants will be subject to an FBI Criminal History Record Check, and they have the right to challenge the contents of their Criminal History Record Information, should they choose to do so.

Claratel Behavioral Health is an equal opportunity employer regarding disability under VEVRRA and ADA

** Please note that due to the high volume of applications we have received, we regret to inform you that only those applicants selected for an interview will be contacted. We appreciate your understanding and wish you the best of luck with your job search. **

As a part of the pre-employment process, the selected applicant will undergo an FBI Criminal History Records check, Motor Vehicle Report (MVR) check and drug screening. Direct Care positions may require Tuberculosis (TB) testing.

DeKalb Community Service Board participates in E-Verify (Company ID: 226305).

Our Mission: DeKalb Community Service Board strives to provide the right service, for the right person, at the right time.

Our Vision: The DeKalb Community Service Board envisions a community in which disabilities no longer limit potential.

Our Values:
Providing inspirational leadership in marshaling resources to achieve our vision
Being an industry leader in public sector service delivery
Having talented and well trained staff that is client and mission focused
Offering a full service continuum with a collaborative spirit
Being the provider of choice, the employer of choice and the board of choice