Desktop Support Technician
TELUS International
Lake Havasu City, AZ
desktop
desktop support
team
desktop
intermediate
help desk support
resolving
windows
microsoft
microsoft office
devices
tcp/ip
customer service
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September 27, 2022
TELUS International
Lake Havasu City, AZ
FULL_TIME
Basic Information
Ref number
Req_00076616
Primary Location
Arizona
Description and Requirements
We are looking for a passionate intermediate help desk support team member, preferably within resolving all Desktop related issues, application requests and projects in accordance with SLA terms.
Responsibilities:
Excellent customer service skills
Great communication skills
3 to 5 years of experience in Desktop Support
A Certification. (Desirable)
Proficient with Windows 7 and Windows 10 Operating Systems
Proficient with Microsoft Office Applications
Experience with Smartphones, particularly, Apple IOS devices
Basic understanding of TCP/IP networking (required)
Experience with network printers
Experience working in a team environment
Experience with a computer imaging solution
Position and Place
Knowledge:
Proficient with antimalware, antivirus, and antispyware suite of products for system maintenance and cleanup
Basic network troubleshooting skills for Desktops, Printers, Mobile Devices
Proficient with Microsoft Office Suite of Products
Additional Job Description
We are looking for a passionate intermediate help desk support team member, preferably within resolving all Desktop related issues, application requests and projects in accordance with SLA terms.
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