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Desktop Support Technician

TELUS International Lake Havasu City, AZ
desktop desktop support team desktop intermediate help desk support resolving windows microsoft microsoft office devices tcp/ip customer service
September 27, 2022
TELUS International
Lake Havasu City, AZ
FULL_TIME

Basic Information

Ref number

Req_00076616

Primary Location

Arizona

Description and Requirements

We are looking for a passionate intermediate help desk support team member, preferably within resolving all Desktop related issues, application requests and projects in accordance with SLA terms.


Responsibilities:


  • Excellent customer service skills

  • Great communication skills

  • 3 to 5 years of experience in Desktop Support

  • A Certification. (Desirable)

  • Proficient with Windows 7 and Windows 10 Operating Systems

  • Proficient with Microsoft Office Applications

  • Experience with Smartphones, particularly, Apple IOS devices

  • Basic understanding of TCP/IP networking (required)

  • Experience with network printers

  • Experience working in a team environment

  • Experience with a computer imaging solution

  • Position and Place


Knowledge:


  • Proficient with antimalware, antivirus, and antispyware suite of products for system maintenance and cleanup

  • Basic network troubleshooting skills for Desktops, Printers, Mobile Devices

  • Proficient with Microsoft Office Suite of Products

Additional Job Description

We are looking for a passionate intermediate help desk support team member, preferably within resolving all Desktop related issues, application requests and projects in accordance with SLA terms.


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