Anthropologie Personal Stylist Part-Time
Anthropologie
Bellevue, Washington
stylist
team
store
drive
brand
leadership
selling
personal styling
outfitting
communication
sales
expert
networking
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January 12, 2023
Anthropologie
Bellevue, Washington
The Personal Stylist cultivates the overall service and selling culture in the store and drives sales by developing authentic customer connections, offering expert styling advice and providing an individualized experience with curated product recommendations.
Customer Experience
Skills
Qualifications
Preferred
Customer Service: Expert
Behaviours
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Motivation
Preferred
Self-Starter: Inspired to perform without outside help
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Customer Experience
- Service Culture: contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
- In-Store Styling: leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits of the personal styling role and program
- Appointments: generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
- Omni-Channel Service: advocates for technology usage and encourages the team to transact in the moment, upsell, and clientele
- Inclusion: contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
- Develop and Coach: identifies personal styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
- Product Knowledge: utilizes brand resources to share relevant apparel styling and product knowledge with the team to elevate associate confidence in servicing and outfitting the customer
- Business Acumen: reviews store business to understand buying trends, influence apparel outfitting and selling decisions, and to drive apparel and accessories department business
- Entrepreneurship: capitalizes on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
- Visual Support: partners with visual team to support mannequin outfitting updates to showcase new arrivals and best sellers
- Operational Responsibility: upholds accountability and productivity for zoned personal styling hours; contributes to a customer-first philosophy and is flexible in supporting service in zone coverage
- Customer Insights: communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
- Relationships: cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
- Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
- Community Connection: collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Skills
Qualifications
Preferred
Customer Service: Expert
Behaviours
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Motivation
Preferred
Self-Starter: Inspired to perform without outside help
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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