Customer Support, Operations Specialist

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

We are looking for a Customer Support Operations Specialist to help drive our efforts to support, nurture, and delight our growing network of coaches, companies, and members at scale. Our ideal candidate has exceptional professional interpersonal skills, a passion for exceeding customer expectations, a deep sense of ownership, and an entrepreneurial spirit. He or she is energized by the opportunity to collaborate across multi-functional teams and to interact directly with our coaches and BetterUp members. This person is positive, resourceful, and curious – where others see problems, they see solutions and opportunities.

What you’ll do:

• Responsible for the day-to-day configuration, support and maintenance of our Zendesk account, as well as other customer support tools, to advance the Support Team in its ability to provide outstanding customer experiences


• Act as a point of contact for day-to-day operations within our support tools, notably Zendesk, working through feature requests, updates, and maintenance of our accounts


• Play a critical role in the success of Customer Support Operations by working with members of the leadership team to analyze and find opportunities to leverage our support tools and find opportunities for efficiency and improvements


• Support the creation and socialization of meaningful customer insights through support data and reports to improve operational efficiency and influence the future of our product and services


• Collaborating internally and with our cross-functional teams to ensure excellent experiences for our customers 


• You have both customer service experience and knowledge of the support process, with a strong interest in operations and a knack for optimizing how we support our customers

If you have some or all of the following, please apply:

• 2+ years of experience in customer support


• 1-2 years of Zendesk or similar Help Desk administration experience


• Excellent analytical, collaborative, and creative problem-solving skills


• A data whiz who can turn customer insights into strategic recommendations through reports and presentations


• An understanding of product development process and cycles


• Outstanding written and verbal communication skills, with a unique ability to collaborate across diverse audiences – is equally comfortable problem solving with engineers and communicating solutions to coaches and members


• You are a strong executor who is highly organized, knows how to prioritize, and is not fazed by the pressure of having a lot to do

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 


• A competitive compensation plan with opportunity for advancement


• Medical, dental and vision insurance


• Flexible paid time off


• Per year: 




• All federal/statutory holidays observed


• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)


• 5 Volunteer Days to give back


• Learning and Development stipend


• Company wide Summer & Winter breaks 




• Year-round charitable contribution of your choice on behalf of BetterUp


• 401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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